Waiter/waitress - Hilton Prague Prague, Praha

Waiter/waitress - Hilton Prague

**Info**:
Waiters and Waitresses are responsible for welcoming and serving our guests in the **Hop House** restaurant with shifts starting at 5:30 PM till 1:00 A or **Cloud 9 Sky Bar & Lounge **with shifts starting at 4:00 PM till 2:00 AM or in our fine-dining restaurant **Seasons** with shifts starting at 4:00 PM till midnight. Your week will have a 40 working hours.
Are you passionate about creating memorable experiences for hotel guests? Are you a supportive and inclusive team member? Do you thrive in a fast-paced environment? If so, this role is made for you!
**Náplň práce**:
As a Waiter/Waitress, you may be assigned to work across any of our hotel F&B venues including:
**1. Exceptional Guest Experiences**
- Welcome guests to build rapport and create a great first impression
- Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
- Treat food allergies and dietary requirements with absolute seriousness
- Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time
- Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and restaurant standards
- Check that guests’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed
**2. Great Working Environment**
- Work effectively with the F&B team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members
**3. Day-To-Day Essentials**
- Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene
- Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift
- Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
- Assist in restocking inventory and equipment
- Give feedback and suggestions to the F&B management team to improve guest and team member experiences
**Požadujeme**:
We’re looking for someone with passion for food and beverage. Full training is provided so previous experience isn’t essential, basic awareness of POS and F&B systems would be advantageous.
**To be successful in this position you will have**:
- Guest focus, maintaining high standards of authentic service to create memorable guest experiences every time
- Excellent communication skills to create connections with diverse customers and share information clearly
- Great teamwork and a positive attitude
- Ability to work effectively in a fast-paced environment while remaining calm and focused under pressure
**Nabízíme**:
- A competitive salary and benefits package (Multisport card, benefit card Edenred, travel program HiltonGo, language courses contribution)
- Meals on duty, service charge and stylish uniforms
- Access to personal development programs and hundreds of courses through Hilton University
- Worldwide opportunities for professional growth and development
- Industry-leading Team Member travel rates through Go Hilton
- Work in a luxurious, top-tier hotel environment
- Opportunities to be recognized for being awesome and doing a great job
- Be part of the Blue Energy Team and cooperate on our ESG activities
**USEFUL TO KNOW**: This position is full-time and will require working weekend and/or evening shifts. Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

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