Transportation Specialist Prague, Praha

Transportation Specialist

Advanced level of English Verbal and Written (CEFR - B2/C1)
- Previous experience in customer facing role
- Relevant experience working with the MS Office suite (Word, Excel, Outlook)
At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. Its your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. Thats the energy and passion behind Amazon.
Transportation Specialist Overview
Amazon Transportation Services is looking to hire a motivated, highly committed, and customer-obsessed Transport Specialist. A Transportation Specialist facilitates flow of information between different stakeholders (Amazon Fulfilment/ 3rd Party Vendors/ Amazon Stations, etc.) and resolves any potential issues that impacts customer experience and delivery performance. A Transportation Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written).
Key job responsibilities
- Proactively monitor Line haul activity to identify, address, and prevent potential issues
- Develop and execute effective service recovery plans as necessary
- Continual, tactical communication with Third Party Vendors and internal customers (Sort Centers, Fulfillment Centers and Delivery Stations)
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s Line haul operations
- Systematically escalate problems or variances in the operation to the Supervisors and Shift Managers
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
- Develop relationships and communicate with LSPs/Carriers and internal customers such as Fulfillment Centers, Sort Centers, and Delivery Stations to improve network visibility and meet daily operational needs
- Support continuous improvement initiatives to help improve process efficiency and quality
- Resolve issues or arranging alternatives in case of any incident etc.
- Report and manage any damage of Amazon owned vehicles via third party suppliers.
- Work in a dynamic environment with an ability to empathize with and prioritize customer needs
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Prague, CZE
- Previous experience in a similar role in Logistics or Fleet Management
- Bachelor’s degree (or higher / Equivalent)
- Strong interpersonal and communication skills
- Second language, French, German, Spanish or Italian speaker
- Should be comfortable with a multi-tasking, high-energy environment.
- Should be creative and analytical problem solver with a passion to provide excellent customer service

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