Technical Support Engineer
We are currently seeking an enthusiast to join our **Level 2 Technical Support** team. Were looking for someone with a broad range of IT knowledge, eager to tackle interesting and challenging issues, and who is not intimidated by more technical tasks, including dealing with code.
**Our Team**:
Our support team is an exceptional group providing top-level support for our customers. Were a passionate team skilled in resolving complex issues and improving user experiences.
**If you join us, you will**:
- Provide critical and complex technical support, offering problem-solving solutions to our customers.
- You will have the opportunity to work with a wide range of technologies: e.g.
- HTTP and REST API,
- Various database engines,
- JavaScript, Python, Ruby,
- Single sign-on,
- DNS and networking,
- Splunk, Grafana, Loki,
- and more.
- Deliver deeper follow-up investigation of technical tasks with engineering teams.
- Cooperate on incident investigation and resolution.
- Develop a detailed understanding of the GoodData platform and its components.
**You should**:
- Have analytical thinking and a willingness to learn.
- Be customer-oriented with customer-facing experience.
- Be a proactive and forward-thinking character.
- Have up-to-date general knowledge in IT.
- Understand HTTP, REST API, and SQL.
- Know networking and security basics.
- Have an understanding of cloud services and Linux.
- Be able to deal with incidents and escalated situations.
- Be able to read programming code and write simple scripts (Javascript, Python).
- Be fluent in English.
**It is nice if you have**:
- Background in the area of DevOps, Cloud engineering or similar.
**About GoodData**:
GoodData powers modern BI for the modern data stack.
LI-Hybrid
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Technical Support Engineer: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Technical Support Engineer?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy GoodData.