Technical Support Engineer / L2 Prague, Praha

Technical Support Engineer / L2

**Dataddo** is a **recognized leader** in data integration solutions. Companies like Uber Eats, Epic Games, Ogilvy, Twitter, and Lounge Underwear trust Dataddo to help them instantly connect their data sources to dashboards and storages. We’re selected as a Gartner Cool Vendor in Data management.
We’re seeking a **Technical Support Engineer **to join our **Solutions team in Prague**.
**What you’ll do**:
**Working a L2 support person in a team** of young driven and ambitious people - people of focus, people from different backgrounds that are always willing to help and will be more than **happy to learn something new **from you as well.
**Your mission as a Technical Support Engineer**:
- ** Advanced Troubleshooting**: As an **L2 support person **you will handle escalated technical issues that require deeper knowledge and expertise. Troubleshooting complex problems reported by clients.
- **Incident Management**: You will manage escalated incidents, which are typically more critical or impactful to our clients operations. You will be working with our ticketing system.
- ** Customer Relationship Management**: You will work closely with our enterprise clients, building relationships and developing an in-depth understanding of their specific needs. You will be a trusted advisor and technical expert, providing personalized support tailored to meet the clients requirements. Every day you will be communicating with people from all around the world. Most of our clients are based in the US and EU.
- ** Root Cause Analysis**: You will conduct an in-depth root cause analysis to identify the underlying reasons behind recurring or complex issues, dig deeper into the platform, configurations, integrations, and data flow to determine the root causes and recommend appropriate solutions or workarounds.
- ** Collaboration with other Teams**: You will collaborate closely with the **development team**, escalate complex or unresolved issues, providing detailed information and analysis to aid in issue resolution. You will also collaborate with our **Sales team**. Even if this is not an Account Manager role, you will be assisting to answer some technical questions of the prospects and customers and joining sales calls.
- ** Technical Documentation and Knowledge Sharing**: You will contribute to the creation and maintenance of technical documentation, knowledge base articles, and troubleshooting guides. Documentation of known issues, resolutions, and best practices to help both internal teams and clients troubleshoot common problems independently.
- ** Customer Training and Enablement**: You may provide advanced training and enablement sessions to our clients. This includes conducting workshops, webinars, or personalized training sessions to help clients optimize their use of the Dataddo platform.
**And on top of that**:
- Cool Offices with a vibrant startup community, perks, and events.
- ** Flexible** working hours and home office. But you will be needed at the office as well. This is not a remote job.
- Company Mac.
- ** Free** coffee, drinks, IPA, Gin and snacks.
- Dataddo **sports clubs** - football.
- ** 5 weeks** of vacation.
- Czech language lessons for foreigners.
- Trainings and workshops. If you don’t grow, we don’t grow.
**What you need**:
- At least **3 years of experience** - Technical and/or customer-facing work experience is a must.
- ** Technical Knowledge**: A solid understanding of technology and software development processes is important.
- ** Customer Focus**: A focus on delivering value to customers and ensuring customer satisfaction is essential. Understanding customer needs and translating them into actionable project requirements.
- **Adaptability and Agility**: We operate in a dynamic and rapidly changing environment. The ability to adapt to changing priorities, and embrace new technologies and methodologies is crucial.
- We expect **you to grow, learn new things and develop yourself.**
- Ability **to work independently**, but at the same time openness to **cooperate with other team members **as well as colleagues from other departments - this will be your daily bread.
- You need to be very well organized to be able to follow deadlines and prioritize your workload.
- To be able to learn fast, have **positive energy, team spirit**, and inner drive!
- You are a **data enthusiast** and you are interested in various technologies related to this industry.
- We are looking for a person who wants to work on ambitious projects and wants to **grow as fast as the company**.
**About Dataddo**
Business Intelligence and data-driven decisions are a must for every business. However, connecting data from various internal systems used to be a slow and costly exercise. Dataddo is a no-code platform that allows data integration without any technical skills. People can access all their required data with a few clicks.
Hundreds of companies are relying upon Dataddo for their self-serving data analytics.

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