Technical Support Engineer - Fml
All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.
**Key Responsibilities**:
- To provide direct technical support via the phone and ticketing system to our customers and partners through-out the EMEA Region.
- Analysis, technical investigation and resolution of reported problems involving the following products: FortiMail, FortiSandbox, FortiVoice.
- Reproduction of customer environments on lab equipment
- Collect data and traces for investigation or to escalate issue to the next level
- Manage technical cases, escalate, and control the right expectation until the closure of the cases Develop core competency on Fortinet product line and technologies
**Skills and Attributes Requirements**:
- Solid understanding of Mail Security Gateways and/or Voice
- Advanced knowledge of Windows, Linux skills an advantage
- Working experience with VMware and/or other virtualization technologies
- Working knowledge of common open source apps such as SendMail, postfix, openLDAP, iptables etc..
- Knowledge of common mail systems Domino servers, Microsoft Exchange Advanced knowledge about encryption technologies such as SSL and security certificates.
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**Educational and Experience Requirements:
- Five years or more of previous experience
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Advanced knowledge of English (written and spoken) other languages are an advantage
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Technical Support Engineer - Fml: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Technical Support Engineer - Fml?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Fortinet.