Technical Support Engineer (06:00 -14:30 Cet) Prague, Praha

Technical Support Engineer (06:00 -14:30 Cet)

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
**Our vision**:A world where everyone is free to focus on their most purposeful work, together.
**Ready to become a Wriker?**:
As a part of our team, youll be building relationships with our customers, helping them use the Wrike project management software, and assisting them with any challenges they encounter. This includes answering technical and billing questions, discussing the benefits of the product to help turn prospective customers into paid customers, solving tickets, dealing with complaints, and further developing our knowledge base while working with clients during** 06:00am - 14:30pm CET.**
**More about Your team**:
**How Youll make an impact**:
- By assisting customers who request support ranging from product questions to troubleshooting.
- By maintaining and developing efficient cross-team collaboration related to customer needs.
- By collaborating with product teams and engineers to achieve efficient resolution of technical issues.
- By helping educate colleagues and teammates on technical cases.
- By keeping current with product knowledge regarding features and functionality.
- By recording details of interactions into Supports Ticket Management System. By participating in customer-centric projects, as well as internal process improvements.
**You will achieve your best if you have**:
- 2+ years of experience with hands-on technical or functional product support in SaaS companies.
- English professional proficiency (C1+min.) with excellent verbal and written communication skills.
- Strong self-learning and information processing skills in a fast-paced environment.
- Ability to think critically, fix and resolve sophisticated problems in a changing environment, take initiative and identify issues.
- Customer-oriented mentality: we do revolve around providing an overall outstanding experience.
- Ability to grasp technical issues and understand their impact on the service being delivered to customers.
- Willingness and ability to learn constantly.
- A University Degree or broad theoretical job knowledge acquired through higher education.
- Background in computing (Mac & PC), networking, usage of various web-browsers, PC troubleshooting, firewalls and proxy servers.
**You will stand out with**:
- Fluency in any other European language.
- Understanding of Software-as-a-Service (SaaS).
- Ability to build customer empathy and rapport under exciting circumstances.
- Ability to understand, interpret and communicate complex technical information in user-friendly ways.
- Ability to understand customers problems, advocate for them within organization and offer a perfect solution for their unique needs.
- Ability to excel in a data-driven, metrics-oriented environment.
- High organization skills and greatness at keeping track of large and small tasks.
- Ability to thrive in a collaborative environment to reach team goals ahead of individual goals.
- SAML SSO and API knowledge. Experience working with tools like MS Teams, GSuite/Google SSO, Office 365/Azure, Adobe Creative Cloud, Salesforce, Workato, Sisense.
**Perks of working with Wrike***:
- Health insurance for you and your family
- SIM card with unlimited internet access for employees (provided during your employment)
- 21 paid vacation days
- 5 uncertified sick days per year
- 10 fully-paid working days of sick leave per year
- School allowance of up to €600 per month (for children at school age)
- Up to 18 weeks of fully-paid maternity leave 2 weeks of fully paid paternity leave. Enhanced four weeks of fully paid paternity leave will be available for employees after 6 months of continuous service
**Whats next?**:
- Recruiter screening (30 min)
- Live chat interview
- Final interview
Your recruitment buddy will be Arjola Stejskal, Talent Acquisition Specialist
LI-AS1
**Who Is Wrike and Our Culture**:
Were a team of innovators and creators who solve the complex work problems of today and tomorrow.
**Hybrid work mode**
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
**Our persona**:
**Smart**: We love what we do, and were great at it because this is our domain. Our combined knowledge in this space is unmatched.
**Dedicated**:We get up every day focused on helping our customers win. Were committed to helping our teammates win, too!
**Approachable**: Were friendly, easy to get along with, considerate, and helpful.
**Our culture and Values**:
**Customer-Focused**
**We care about our customers. **We understand the customer journey, experience

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