Technical Solutions & Support Engineer Brno

Technical Solutions & Support Engineer

Popis pozice
In ThreatMark, we bring trust and safety in the digital world through state-of-the-art behavioral profiling solutions supported by AI-based security platforms. Our products deliver complete fraud prevention through payments risk analysis, validation of user identity, and detection of cyber threats for businesses worldwide. We’re detecting when the banking customer’s behavior seems out of character, blocking fraud in real-time – thus helping banks outsmart criminals.

We’ve had consecutive years of outstanding growth and commercial success throughout the world. Our team is enthusiastic, dynamic, and ambitious, so we’re on a mission to make ThreatMark’s technology the No.1 fraud prevention system globally.

**Who are we looking for?**

ThreatMark is constantly onboarding new customers and partners, which is why we’re looking to expand our Customer Support Team. We are looking for talented and passionate people to join our current nine-people-strong Customer Support Specialists team.

**What will you be working on?**

As a part of our Customer Support team, you will investigate and resolve customer incidents and requests reported by customers. You have to be in close contact with the technical and support teams of our customers and partners.

You will be responsible for resolving any detected issues and keeping customer installations running smoothly. You have to react to any detected issues (both during standard working hours and 24/7 on-call duty) with customer installations and perform necessary actions to keep the system running as expected. Our Technical Solutions & Support Engineers ensure that systems are up and running 24/7/365.

Our applications run on Linux, and our technical stack includes tools such as Kubernetes, Prometheus, Ansible, Docker, or ELK.

The Customer Support team is deploying and regularly updating all ThreatMark customer instances. Our engineers are expected to perform system deployment tasks from the preparation phase until post-deployment testing and verification. This requires successful mastering of various automation tools and the AWS environment.

If you find yourself stuck with a complex problem, don’t worry, you will get support from your colleagues and our engineering. At ThreatMark, we’ll work together with you to broaden your horizon every day!

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