Technical Solutions Associate Prague, Praha

Technical Solutions Associate

**Technical Solutions Associate**
Early career individual contributor who is a technical operations analyst in training. Someone who has apprenticed (early talent) in a technical field with little to no formal training but has received some vocational experience and/or training.
**What you’ll do**:
- Comfortable with describing the teams role within a given division and the divisions business purpose within Expedia Group
- Assists with issue or incident investigations by gathering and documenting necessary information
- Collects information to understand problems and identify their origin
- Research precedents and known solutions for basic or routine problems
- Assist with quality reporting and feedback
- Provides day-to-day technical support for complicated internal and external systems hardware/software and connectivity issues to mitigate customer impact with a goal of first contact resolution
- Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed
- Provides high level customer service to inquiries and issues
- Learns/assists to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products
- Seeks relevant information to ensure own understanding of complex information
- Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)
- Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other
- Helps coordinate stakeholder input and collaboration efforts when developing solutions to issues
- Learns to think broadly and understand how, why, and when policies/processes are standardized and when they differ across the organization
- Executes tasks and/or provides data to support implementation of holistic solutions that forge linkages between structure, people, process and technology
- Applies understanding of fundamental statistical methods to complete basic tasks
- Performs routine responsibilities, gaining depth of knowledge in the functional area
- Feels comfortable reaching out to their immediate team for questions and concerns
**Who you are**:
- 0- 6 months of experience in a vocational role
- High School
- Collects information to understand problems and identify their origin
- Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed
- Knows basics about infrastructure services
- Familiar with cloud infrastructure services
- Has basic familiarity working with observability and operational tools
- Generates reporting and identifies action items
- Uses references for common questions
**About Expedia Group**
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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