Technical Product Manager for Cs Systems Prague, Praha

Technical Product Manager for Cs Systems

You’ll work with experts who focus on developing solutions that strengthen our search and discovery, that improve our pricing and booking platforms, and enhance the way we target and communicate with our customers. It’s a place where you’ll be encouraged to find and use the latest tech innovations to change the way travel works.
We are seeking an accomplished Product Manager who thrives on developing innovative solutions that drive exceptional customer experiences.
In this pivotal role, you will contribute to creation of a game-changing servicing platform, empowering our customer service department to deliver exceptional service to all travelers around the globe. Working closely with a dedicated full-stack product team, your focus will be on maximizing the platforms seamless performance and endless scalability through internal development and leveraging external solutions. Your contribution will directly impact our mission to foster customer loyalty through superior service, as you collaborate with multiple product and operations teams on different aspects of the servicing platform.
Join us in shaping the future of customer-centric innovation and be at the forefront of revolutionizing the air travel industry.
**Key Responsibilities**:
- Own technical and product features through the entire product lifecycle: ideation, discovery, planning, and delivery.
- Prioritize the teams backlog and manage dependencies to maximize impact on business objectives.
- Shape the roadmap for your product area in synergy with the rest of the portfolio, and in alignment with company OKRs.
- Communicate product status and schedule delivery for releasing new products and services.
- Define high-level initiatives and be able to slice them into independent deliverables.
- Actively engage the stakeholder ecosystem around your product and the whole company, including external stakeholders.
- Deploy and use best practices to measure, understand, and optimize the success of the products you own.
**Technical/Professional qualifications**:
- 5+ years of relevant product management experience.
- Ability to define compelling product vision and lead cross-functional team with context.
- Capable of negotiating and executing technical decisions with little or no guidance.
- Proven track record taking ownership and working in cross-functional agile teams to successfully deliver results.
- Ability to create simple solutions to complex problems with competing priorities.
- Exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with the whole audience.
- Proficiency in using data and metrics to back up assumptions, and drive actions.
- Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and evaluate new opportunities and ideas with internal and external partners.
- Understanding of business processes and workflows related to internal information systems.
**Personal/Leadership skills**:
- Self-starter, able to thrive in a fast-paced and continually changing environment.
- An easy-going, yet results-oriented demeanor.
**Specific role requirements**:
- Experience within information system design and architecture.
- Experience with process optimization and automation.
- Engineering background is a plus.
- Previous experience with workforce management and ticketing solutions is a plus.
**We offer you**:
- The opportunity to join our Phantom Stock scheme.
- We give our employees the freedom to choose between the environment of work from home and our office in Prague, situated in the heart of the Karlin district with an in-house gym, sleeping spots, canteen, showers, chillout zones, and free refreshments.
- We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
- The latest version of Hardware from Apple or Microsoft based on your preferences.
- Unlimited contracts within a forward-thinking and ambitious company.
- Relocation package (including visa transfer support).
- Were rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
- Grow.Kiwi program which supports parents and keeps them engaged with the company.
- Dogs, kids, and parties are welcome in our offices.
Interested? Join us and hack the traditional ways of travel!
- #LI-JC1

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