Technical Customer Support, I Brno

Technical Customer Support, I

**Remote Work: No**
**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, youll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, weve only begun to define the edge of whats possible—for our people, our customers, and the world.
**As a Technical Customer Support you will be supporting our business customers within EMEA region.** Our Premier Technical Support team is multinational team that takes a pride in providing guidance and support to our business clients when they experience issues or have questions regarding our mobile computing devices.
**Responsibilities**:
- Identify and document customer issues and raise them as directed.
- Participate also in internal projects and tasks assigned by the Management Team.
- Own the customer experience
- Offer customers a value-added experience with premier customer service through relationship and swift identification and resolution of issues
- Building relationships with business customers and stakeholders while representing Zebra values
- Communication with customers and colleagues across the globe
We provide you with training, opportunities to participate on additional projects, and great team that supports some of the biggest companies in the EMEA region. In addition our teams only work day-shifts!
**Qualifications**:
- Proficient in English language - written and spoken
- Very good communication skills
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Tech-savvy person, wanting to learn about different technology
- Demonstrates ability to articulate technical issues in simple way for management and customers to understand
- Customer service focused
- Knowledge of Spanish Language is an advantage
**Benefits**:
- 5 weeks of vacation, 5 sick days and 4 volunteer days paid off
- Multisport card at a reduced price
- Meal contribution
- Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
- Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
- Annual bonuses based on financial results
- Yearly salary increases according to individual performance
- Employee referral bonus for bringing New Talent to Zebra
- Gym at the office premises
- Free beverages and fruit days
- Life & Pension insurance contribution
- New modern and multifunctional workplace at Vlněna Office park in the city centre
- Discount at our partners (Banks, HP, Dell, Microsoft Office)

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