Support Team Lead
Popis pozice
Job Overview
The Support Team Lead is part of the local Support team in Czechia. The Support Team Lead is responsible for leading and developing our Support Associates in order to get them to perform at their best. We are looking for someone who is customer obsessed, who is passionate about people management, and who takes ownership beyond the obvious and can take that extra step to support our team members.
What you will be doing:
Lead your team of Support Associates and create an environment in which the team has ability to develop through encouragement and empowerment.
Monitor your team’s performance, identify areas for improvement, and provide feedback and coaching in order to ensure the team meet the set KPI’s.
Collect insights, feedback, and best practice and use these to design further development of our services.
Use your analytical skills in evaluating our data and suggesting solutions for current challenges.
Take part in the recruitment and the onboarding of new Support Associates.
Collaborate closely with your peers as well as colleagues from other departments to meet the needs of our customers.
What we can offer:
Flexible working hours, 40 hrs/w
Possibility of occasional work from home with Wolt-provided equipment
Multisport card partially sponsored by Wolt
Yearly benefit plus program budget for you to spend upon your preference
15% subsidized amount of your Wolt orders
Free snacks and drinks in the office and regular team building activities
Sick days
Next steps:
We will review applications continuously, so don't wait! Apply as soon as possible, we will contact you as soon as we get your resume. Finally, to get to know you better - attach your CV written in English and Czech/Slovak! Please keep your resume in PDF format - Apply exclusively through our Career website.
Odpovědět na inzerát Buďte první, kdo se na danou nabídku práce přihlásí!💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Support Team Lead: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Support Team Lead?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Wolt.