Support Engineer Prague, Praha

Support Engineer

We are a **young **and **unconventional **software company created in 2011 by experienced pricing software and **pricing **consulting professionals. As the first pureplay, native **Cloud **and **SaaS **provider in our industry, Pricefx became and intends to stay the** leading SaaS Pricing **(Price Optimisation & Management) and **CPQ **(Configure-Price-Quote) vendor.
We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. Our flexibility means our customers come from diverse industries and sizes with brands like **Michelin**, **Heineken**, Sonoco, Solenis, Dana, Avery Dennison, **Robert Bosch**, etc. We are a solid and sustainable company which is and will be strongly growing globally for the years ahead. It’s a great time to join us and grow with us worldwide.
**Your Mission?**:
- You and your colleagues will have a broader role than traditionally, as you will also be involved in Change Management, Incident Management, and Release Management - and probably our internal QA teams and consultant teams will rely on your understanding of the customer solution too.
- You will work closely with our 3rd level Support team handling all other customers as well as our
- Engineering team, Consulting, Operations, and other stakeholders. You will be a part of a large cooperative team, but you will organize your work your way based on priorities and your work will be self-managed.
**You will be in charge of**:
- Use problem-solving skills to analyze and solve requests coming from our customers
- Managing incidents based on defined ITIL priorities
- Performing root cause analysis
- Understanding Pricefx pricing platform from customer and technical side
- Analyzing logs, code debugging, understanding database queries, monitoring server performance
- Active communication with other teams when it comes to investigating or fixing server bugs, addressing configuration change requests, and reporting core bugs
- Being on evening and weekend duties after completed training, be available within one hour to address new Critical tickets or system down situations based on received monitoring alerts
- Proactively sharing knowledge and “how-to” with customers and our teams internally when possible.
**What should you have to succeed?**:
- Proven basic programming skills (preferably in Groovy, Java,.Net)
- Basic Linux knowledge needed (shell scripts, CRON, grep, cat,)
- MySQL/Postgres skills, understanding logs
- Knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
- Experience with ticketing systems or development methodologies - working with priorities, SLA, statuses, workflows, JIRA
- Excellent communication and writing skills - reaching out to customers/internal teams, expanding documentation/how-to articles, reporting bugs into JIRA
**Other Job Specifics**:
- After fully completed training, we will expect you to help us with the evening and weekend standby duties. The rotation basis is approx. once a month including other Support Engineers
- Applicants **must to have permission to live and work in the Czech Republic** (we do not provide any assistance with work permit transcript)
- We offer full-time employment contract (part-time or freelance cooperation is not possible for this role)
- We require a clean criminal record
**Location**:
- Prague, Hradec Králové, Ostrava, or any other location in the **Czech Republic**
**What will you love about us?**:
Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.
- We’re proud also to offer some amazing benefits.
- We will allow you to bring your own working equipment by providing an **option of a monthly allowance (3825 CZK Net)** instead of pre-selected working tools (laptop and cell phone)
- We provide** 1750** **CZK in Benefit points**, which can be used for culture, travel, or sports (Multisport card)
- ** 25** days off, **3** sick days, **2** CSR days, and **1** additional day off during your birthday month
- Our offices are exceptional in look and atmosphere, but **you can also work from home or in a park**:
- A great work-life balance, where you can work full-time on a flexible schedule
**IN CASE YOU ARE INTERESTED, PLEASE SEND US YOUR CV IN ENGLISH LANGUAGE.

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