Support Engineer (L2) - Start Dpdhl
**JOB PURPOSE**
The role will be part of a new IT Services DevOps team within the Identity & Access Management area serving the “Start DPDHL” service introduction. After an initial implementation phase the “Start DPDHL” project will turn into a global service, providing identity management to all DPDHL divisions.
**WHAT DO WE EXPECT**
A bachelors degree in software engineering, computer science, information technology, information systems, computer engineering, or relevant work experience.
Demonstrable experience as a support engineer in a related field.
Can Analyze issues, incidents and handle requests coming via Service Now.
Can generate reports from Service Now, fix the defects and bug.
Can do Root cause Analysis and help in having permanent fixes.
Monitoring of daily running Tasks and taking proactive steps accordingly.
Ability to manage document configuration changes and monitor performance.
Investigate issues using / referring data logs using Kibana.
Basic knowledge of SQL scripts to run prepared queries on database to trace down the error and find root cause.
Familiar with Chrome developer console to find error messages in JavaScript or calling Web server via HTTP or WebSocket.
Participates in supporting Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
Must be able to work independently, but strong team player.
**Technologies & Tools**:
Elixir Phoenix framework, C#, GitHub, OpenShift Kubernetes, Kibana
**WHAT YOU WILL GET FROM US**
Great Team of IT Professionals with Global Working Exposure
On-Going Professional and Technical Training and Certifications
Global Internal Job Opportunities Available Within DPDHL
Home Office Possibilities
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Support Engineer (L2) - Start Dpdhl: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Support Engineer (L2) - Start Dpdhl?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy DHL.