Support Engineer Cz Prague, Praha

Support Engineer Cz

Join our family at Pricefx, a **leading SaaS Pricing** (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to **stable employment**. We value flexibility and provide home office and remote work opportunities. Our product boasts **outstanding customer reviews** ranging from small companies to renowned names such as **Michelin, Sonoco,** **Avery Dennison**, and **Bosch**.
With branches in 7 countries and over 30 nationalities, Pricefx is a **genuinely international** and **diverse company**, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.
**Your Mission?**
- You and your colleagues will have a broader role than traditionally, as you will also be involved in Change Management, Incident Management, and Release Management - and probably our internal QA teams and consultant teams will rely on your understanding of the customer solution too.
- You will work closely with our 3rd level Support team handling all other customers as well as our
- Engineering team, Consulting, Operations, and other stakeholders. You will be a part of a large cooperative team, but you will organize your work your way based on priorities and your work will be self-managed.
**You will be in charge of**
- Use problem-solving skills to analyze and solve requests coming from our customers
- Managing incidents based on defined ITIL priorities
- Performing root cause analysis
- Understanding Pricefx pricing platform from customer and technical side
- Analyzing logs, code debugging, understanding database queries, monitoring server performance
- Active communication with other teams when it comes to investigating or fixing server bugs, addressing configuration change requests, and reporting core bugs
- Being on evening and weekend duties after completed training, be available within one hour to address new Critical tickets or system down situations based on received monitoring alerts
- Proactively sharing knowledge and “how-to” with customers and our teams internally when possible.
**What should you have to succeed?**
- Proven basic programming skills (preferably in Groovy, Java,.Net)
- Basic Linux knowledge needed (shell scripts, CRON, grep, cat,)
- MySQL/Postgres skills, understanding logs
- Knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
- Experience with ticketing systems or development methodologies - working with priorities, SLA, statuses, workflows, JIRA
- Excellent communication and writing skills - reaching out to customers/internal teams, expanding documentation/how-to articles, reporting bugs into JIRA
**Other Job Specifics**
- After fully completed training, we will expect you to help us with the evening and weekend standby duties. The rotation basis is approx. once a month including other Support Engineers
- Applicants **must to have permission to live and work in the Czech Republic** (we do not provide any assistance with work permit transcript)
- We offer full-time employment contract (part-time or freelance cooperation is not possible for this role)
- We require a clean criminal record
**Location**
- Prague, Hradec Králové, Ostrava, or any other location in the **Czech Republic**
**What will you love about us?**
Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide.

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