Student Service Desk Analyst with German (F/m/d) Prague, Praha

Student Service Desk Analyst with German (F/m/d)

**Learn. Develop. Grow. But always: Share value**:
Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!
**Who we are**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.
Prague
**Your career at Deutsche Börse Group**:
**Your area of work**:
Our team provides technical and functional support for both trading and clearing participants of Deutsche Boerse’s venues, primarily Xetra and Eurex exchanges.
The job initially involves administrative support of the Client Service section, however, both technical and functional training is provided on the job so that the student is able to support the clients and do basic troubleshooting later on.
**Your responsibilities**:
- Supporting the Client Service section team in administrative tasks
- Maintain contact information/Tickets in SAP CRM
- Support of Deutsche Boerse’s trading and clearing clients
- Provide immediate assistance in the event of higher priority calls
- Work in shifts - flexible coverage from 6 am to 6 pm.
**Your profile**:
- You must be enrolled in an academic program recognized by the state
- Interest in finance & technology
- Strong communication skills
- Proficiency in MS-Office
- Fluency in English
- You are able to communicate in German (written and spoken) - min. level B2
Contract type: Agreement on Work activities (in Czech: Dohoda o pracovni cinnosti)
Working time/ hours: up to 20 hours per week
**Why Deutsche Börse Group?**:
**Mobility**:
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
**Work environment**:
Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
**Health and wellbeing**:
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
**Financial stability**:
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
**Hybrid work**:
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
**Flexible working hours**:
We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.
**Internationality**:
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
**Development**:
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.
**Our story**:
**Our Story - Deutsche Börse Group in 120 Seconds

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