Sr Staff UX Researcher Prague, Praha

Sr Staff UX Researcher

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and were proud to be one of FORTUNE 100 Best Companies to Work For® and Worlds Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
**Job Description** What you get to do in this role**
- Represent and identify highly complex customer problems across the product and lead the design lifecycle from discovery through design validation and customer adoption
- Engage with customers to understand their unique needs for our products, defining and synthesizing user types and use cases
- Partner with Product Managers and Designers to provide highly informed strategic recommendations that influences decision making
- Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing
- Provide direction, vision and leadership for large collaborative efforts
- Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
- Provide mentorship to other members of the team and champion the discipline across the organization
**Qualifications** What you have**
**Basic Qualifications (The must have)**:
- BA/BS degree or higher in the Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, or equivalent combination of education and experience
- Experience defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods
- A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research
**Preferred Qualifications (The nice to have)**:
- Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
- In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
- Experience with the creation and execution of online surveys as well as rich qualitative research techniques
- Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders
- Expert comprehension of personas, product and technical capabilities
JV22
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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