Sr. Specialist, Gbs Customer Relationship Management Prague, Praha

Sr. Specialist, Gbs Customer Relationship Management

**Job Description**:
You will work closely with team members from different parts of the world discussing stakeholder engagement activities, shaping ideas and narratives that align with GBS Priorities and business value drivers, promoting a consistent and positive stakeholder and employee experience, bringing your best self to each deliverable and team interaction.
The position requires strong collaboration skills to guide staff and leaders through stakeholder and internal communications. This also comes with kindly raising questions on proposed ideas and feeling comfortable challenging with respect and providing facts and feelings when expressing an opinion.
**Responsibilities**
- This role is responsible for assisting and maintaining a consistently high level of quality across all work and editorial essentials: strategic message development, video scripts, articles, creative and presentations, town halls, story writing and social media.
- Customer service reviews with local markets, as applicable, in coordination with content owners and service operations.
- Conduct and assemble qualitative and quantitative research with stakeholders as needed.
- Help translate technical language into plain language for clear and consistent communication.
- Manage internal communication platforms and channels from content design to execution in a co-creative and self-managed team.
- Support key events and stakeholder visits in topics of customer communication.
- Enable and guide the communication strategy creation to internal stakeholders and advise on the measurement plan.
**Skills and qualifications**
- Knowledge of AP Stylebook’s rules and guidelines
- Advanced English as a second language (C1 and above)
- Versed in collaborative platforms (Canva, SharePoint, OneDrive, Viva Engage or similar)
- Oral communication skills to facilitate group sessions and events with multiple speakers
- Proven experience producing communication materials from end-to-end, including writing and coordinating talking points, leader’s intake, content creation for internal audiences
- Strong interpersonal skills with a high ability to collaborate across multiple teams, cultures and stakeholders
- Able to work effectively -and at speed - across functional and geographic groups
- Able to work independently to deliver proposals for the team and integrate feedback from others along the way
- The ability to articulate sound consultation delivering the voice of the customer to leaders in the organization
- Ability to manage conflict and rely on feedback constructively
- Thrives in a fast-paced environment
- High level of proficiency in PowerPoint and Word
**Education and experience**
It requires a bachelors degree in Communication or related disciplines (preferably) with a minimum of 3-6 years of Internal communication and writing experience.
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R252776

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