Sr. Content Reviewer with Portuguese, Amazon Ads Prague, Praha

Sr. Content Reviewer with Portuguese, Amazon Ads

Bachelor degree and/or 6 months’ work experience.
- Familiarity with Excel.
Become a key member of a team dedicated to the quality of advertising that, when done correctly, allows customers to discover new products they love and brands to find new customers too. Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you buy a Kindle with ads customized for you. Its a win for our customers, a win for our advertisers and a win for Amazon.
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world leading products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Key job responsibilities
1. Organic product Review
- Review relevance between search query and organic products based on Content Guidelines.
- Review content quality in websites, ad creative and videos based on Content Guidelines.
- Check the relevance with quality and accuracy in detail.
- Ability to work with data and evaluate trends/patterns.
- Recommend generic pattern to be translated into rules.
- Willingness to work with sensitive issues, including but not limited to those related with adult content, religious and philosophically issues.
2. Training & Coaching
- Coordinating training & mentoring sessions
- Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase.
- Develop training material for the team and lead training and development for the team.
3. Maintaining Updates & Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team.
- Give support to the training team in maintaining Training documents, Wiki pages, SOPs & any other documents.
- Preparing weekly process reports & sending these out to the different stakeholders.
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations.
What we offer
- Shift working patterns
- Unlimited contract
- 5 weeks of vacation
- Public transport reimbursement
- Multi-sport card
- Meal Vouchers
- Employee referral program bonus
- Life insurance and pension plan
- Varying local discounts e. g. for canteens, cafes etc.
- Office with chill out areas, relax room and activities like football table, Play Station, VR
- Corporate events and team events
- Possible internal and/or international growth
- Appropriate training time is invested for role development
- Access to training tool and group meetings to keep updated
This role includes rotational shift patterns (incl. morning, afternoon, evenings, and weekends).
A day in the life
The role of the Content Reviewer is specifically centered around the meticulous moderation of advertisements across various product categories within the Amazon Ads platform. The core objective of this team is the enforcement of Amazons ad policies, ensuring that vendors seeking to promote their offerings comply with these guidelines. This crucial task serves to safeguard Amazons customers from encountering shocking, inappropriate, or objectionable content while navigating the platform. Therefore, it implies the vast majority of the time is spent in content moderation. This activity is performed with different programs in which an employee will be trained according to their competencies.
Policies and ways of working are constantly updated to maintain a continuous improvement, which means the content reviewer must be willing to keep learning and updated. Flexibility and constant re-learning via instructor based / self-paced learning tools are key abilities.
Other activities would include individual or group improvement projects and development of new skills, as well as ticketing resolution with doubts from advertisers.
About the team
The Content Reviewer team operates within PRG14 facility located in Rustonka R1 building in Prague, or Virtual locales within Czech Republic. Commencing its operations in 2021, the moderation team has set forth ambitious expansion plans for the forthcoming years. We currently support operations for 8+ languages with workforce from 20+ nationalities.
While content moderation is an individual-based job, teamwork is really important in this role. Daily meetings are held in which new policies or its changes and updates are communicated and the workload is distributed. The team presents a really cooperative spirit and works to re

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