Service Support Specialist Prague, Praha

Service Support Specialist

**Company Description**
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support.
Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivaled online entertainment experience to their players globally.
We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
**Job Description** Responsibilities**:
- Identifying and resolving all operational irregularities due to software issues, or any other reason
- Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
- Resolving client disputes
- Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
- Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
- Administrative duties - scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
- Ensure the appropriate number of staff is present for each shift
**Qualifications**
- Excellent knowledge of both written and spoken English
- An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
- Ability to work any type of shift and to work full time and/or shift schedule.
- Strong interpersonal skills, soft skills (analytical/ multi-tasking/ high sense of responsibility)
- Ability to maintain strict confidentiality, a high sense of urgency, and a result-oriented attitude.
- Approachable, energetic, and able to work under pressure.
- Good level of computer literacy, more specifically of the Office package
**Advantages for the applicants**:
- Experience as a Service Support Specialist or in a similar role
- Czech language knowledge
**Additional Information** What we offer**:
- Competitive salary
- Play a key part in the opening and running of a global business in Prague, Czech Republic
- Exclusive career growth opportunities - multiple key roles in the company are being filled internally only
- An inclusive and diverse workplace & and like-minded colleagues
- Free coffee & tea, fruits
- Personal development and participation in the exclusive internal educational sessions

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