Service Manager - Employee Benefit Platform
Create a better tomorrow with us !
What part will you play? / Responsibilities:
1. Support/Incident Management:
- Provide technical end-user support for the platform and escalate tickets as needed.
- Investigate technical problems, review approval workflows, and send reminders.
- Generate monthly reports and communicate downtimes or releases.
2. Change Request Management:
- Facilitate monthly meetings and communication for Change Requests (CRs).
- Provide templates and ensure quality checks of CRs.
- Set up new benefits and monitor alignment with suppliers & internal stakeholders.
3. IT/Infrastructure:
- Ensure smooth execution of interfaces.
- Monitor user data imports and handle errors promptly.
4. Roles & Authorizations:
- Ensure correct role assignments and initiate annual re-certification.
- Confirm role mapping correctness, including CR process.
5. Cybersecurity, Data Protection & Audit:
- Confirm data protection classification regularly.
- Ensure timely provision of PenTest and SOC reports.
- Keep repositories updated and track Protection Concept measures.
6. Data Retention:
- Verify data retention compliance for new benefits.
- Conduct regular manual data deletion of selected benefits.
7. Release Management:
- Identify supplier releases impact and manage deployments.
- Collaborate with Product Owner on new supplier features.
What you need to make real what matters.
- Strong analytical skills.
- Adaptability to a fast-paced environment.
- Understanding of global benefit standards.
- Proficient in German (B2/C1) and English.
- Pro-customer oriented.
- Good technical understanding and interest in learning to use new analytical software
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Service Manager - Employee Benefit Platform: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Service Manager - Employee Benefit Platform?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy WhatJobs.com.