Service Desk Specialist - UK&ME (Dentons Business Services) @ DENTONS BUSINESS SERVICES EMEA (práce v Polsku)

Service Desk Specialist - UK&ME (Dentons Business Services) @ DENTONS BUSINESS SERVICES EMEA

Polsko

Technical Skills

• General understanding of IT principles (Hardware, Software, Networking, Security, Virtualization, mobile devices)
• Knowledge of Windows 10 (troubleshooting), Active Directory, Outlook/Exchange, VPN, Citrix, VM solutions and remote support tools (at least few of them)
• Experience of working with applications used by legal firms (time capture, document comparison, legal information systems)
  

Personal Skills & Attributes

• Knowledge of spoken/written English (desired C1/C2 level)
• High level of empathy, professionalism and diplomacy
• Skills to work as part of the team with and "can-do" attitude
• Good organizational and prioritizing skills
• Willingness to learn new technologies and have a motivation to grow in the IT industry
• Past experience in corporate IT department – Help Desk, Service Desk or Desktop Support.

About the Opportunity

Denton Business Services EMEA is currently looking for a Service Desk Specialist to join our Warsaw-based UK&ME Service Desk team and support our internal customers in their daily duties, allowing them to use required IT software and hardware seamlessly. As a Service Desk Specialist, you demonstrate engagement in fixing or advising on technical topics to the end-user in a clear and simple non-IT way. You will be a part of the Service Desk Team and work together to achieve common goals as well as personal goals set by the Team Leader.

Benefits

Language Capabilities

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities.

 Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.

Inclusion, Diversity & Equity

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about inclusion, diversity and equity at Dentons.

,[Provide first line technical support, answering user queries relating to hardware and software problems, via phone or email, Analyze user problems or enquiries, Follow through to resolution within agreed SLA’s (Service Level Agreements), Provide excellent customer service, ensure users are able to continue to work, Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering workarounds where applicable, Log all IT incidents and Service Requests on the ticketing system, where appropriate, escalate any issue to third line support in a timely manner, Adhere to local and regional IT operational standards, Adhere to duties as assigned to fully meet the requirements of the position, Be able to work on given shift between 8:00-24:00 (working from home or office).] Requirements: Networking, Security, Virtualization, VPN, Windows 10, Active Directory, Outlook/Exchange, Citrix Tools: . Additionally: Training budget, Sport subscription, Private healthcare, Flat structure, Lunch card, Small teams, International projects, Free coffee, Playroom, Shower, Mobile phone, In-house trainings, Startup atmosphere, No dress code.

Kategorie

support

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