Service Desk Analyst - Dutch Speaking (Ntt Gdc) Prague, Praha

Service Desk Analyst - Dutch Speaking (Ntt Gdc)

Job Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and thats why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europes fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients businesses behind us, were looking to the future. Its innovative, its agile, its client centric. This new GDC is only Dimension Datas second facility, and offers exceptional career growth and the chance to be part of something great.
Working at NTT
This role will accept requests from client via agreed channels. They perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience.
What will make you a good fit for the role?
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
A career at NTT means:
- Being part of a global pioneer - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology - backed with a 150-year heritage of using technology for good. With 40% of the worlds internet traffic running on our network and where Emoji were first invented, you can be proud of the groups many new firsts.
- Making a difference - by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self - in a progressive Connected Working environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career - with a personal and professional development plan and access to the broadest learning offerings in the industry

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