Service Desk Agent L1 with German- Night Shift
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
For this role we are looking for **someone to join** our team in Prague, CZ**. The job will be in night shift.**
**Task and Responsibilities**:
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Meticulous documentation of end user issues in ITSM tool
- Adherence to processes and knowledge documents
- Ticket backlog management
- Continuous service improvement activities - knowledge script creation, training document updates etc.
- Close collaboration with Onsite IT technicians from all over the world
- Work outside of standard business hours and on weekends
**Requirements**:
- Language skills: fluent German and English, other languages are advantage
- Advanced MS Office apps knowledge a plus
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task
- Ability to work independently and effectively
- Readiness to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
**Benefits**
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program - our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
- Is _IT _in your DNA?_
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Service Desk Agent L1 with German- Night Shift: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Service Desk Agent L1 with German- Night Shift?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy D-ploy.