Service Delivery Remote Support Engineer (L1) Prague, Praha

Service Delivery Remote Support Engineer (L1)

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric. This new GDC is only Dimension Data’s second facility, and offers exceptional career growth and the chance to be part of something great.
**Working at NTT**
The Service Delivery Remote Support Engineer (L1) is a Group GDC only role that is responsible for providing a professional first line remote technical support service to clients by identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution. The role is responsible for managing incidents of low and medium complexity.
**What will make you a good fit for the role?**
- Experience required in **network administration or support**:
- Experience supporting clients with any of the following network technologies**:Cisco, Juniper, Riverbed, Alcatel, Bluecoat**:
- Proficiency in **English** and **German**:
- Any **certifications** in the abovementioned technologies would be advantageous
- ** Benefits**:
- Great working atmosphere in an international team
- 5 weeks of vacation
- 3 sick days per calendar year
- Motivating range of salary
- Compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
- Contribution to the pension insurance
- Cafeteria benefit system
- Over standard health care
- Meal tickets
- Refreshment (coffee, tea, water on work) for free
- Notebook and mobile phone including data tariff per company standards
- Paid referral bonus system
- Relocation package
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.

• z domu

Zajímavé nabídky práce v okolí: