Service Advisor - Praha Prague, Praha

Service Advisor - Praha

What to Expect
- At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
As an Associate Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
What You’ll Do
- Provide the highest level of customer service throughout ownership experience across physical and digital platforms
- Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language
- Prepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless service
- Develop understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting
- Pull vehicle logs, accurately recording repair orders, interactions and data into our systems, supporting with invoicing and payment
- Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly
What You’ll Bring
- Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
- Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Possess an understanding of automotive techniques related to repair and servicing of vehicles
- Digitally savvy - ability to adopt and adapt quickly to new technology and systems
- Able to communicate, read, and write effectively in the English language and Czech
- Must have and continue to maintain a valid driving license and safe driving record
We kindly ask you to submit your CV in English.

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