Senior IT Solutions Consultant Servicenow Prague, Praha

Senior IT Solutions Consultant Servicenow

**Your IT Future, Delivered**:
**Senior IT Solutions Consultant ServiceNow**:
With a global team of 6000+ IT professionals, DHL IT Services **connects people** and keeps the global economy running **by continuously innovating and creating sustainable digital solutions**. We work **beyond global borders** and push boundaries across **all dimensions of logistics**. You can **leave your mark** shaping the **technology backbone** of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned **#GreatPlaceToWork** certification, reflecting our commitment to exceptional employee experiences.
**Digitalization. Simply delivered.**
At IT Services, we are passionate about technology. Our Servicenow Comtency Center team is continuously expanding. No matter your level of Senior ServiceNow Consultant proficiency, you can always grow within our diverse environment.
- #DHL #DHLITServices #GreatPlace _#ServiceNow_
**Grow together**
On the back of the ever-growing demand we are expanding our ServiceNow CoE team based in Prague and are looking for a Senior ServiceNow Consultant to join us. The Senior ServiceNow Consultant will be responsible for consulting, architecture and in selected cases also implementation of enhancements or major functionality on one of the most complex large enterprise ServiceNow environments out there.
**Ready to embark on the journey? Here’s what we are looking for**:
**What you would do**:
- Involvement in mid
- to large-scale projects in consulting role and/or PM Role
- Preparation and presentation of business proposals, business cases, requirements analysis (requirements specification and estimates)
- Communication with key stakeholders, backline organizations and project teams
- Participation in pre-sales presentations, prototyping, and customer/provider workshops
- Liaison with external/internal auditors and vendors
- Participation in QBRs with ServiceNow and/or ServiceNow partners
**What you should have**:
- Proven hands-on experience in ServiceNow space, primarily ITSM and ServicePortal; CSM and HR module knowledge preferred
- Ideally 4+ years in the role of ServiceNow developer/consultant with a ServiceNow partner or customer
- Consulting mindset, comfortable working on multiple assignments with tight schedules and significant degree of uncertainty
- Experience of at least one project management methodology (e.g. Prince II practitioner), experience working in, or even leading agile team
- Knowledge of ITIL, certification in the area is an advantage
**An array of benefits for you**:
- An extra week of holiday (25 days/year) and 6 Self-sickness days/year
- On-going professional & technical training and certifications
- Flexible working hours with home office possibilities
- Edenred Cafeteria program including fully covered lunch vouchers
- Company car/Car allowance
**Great Team**
Hi, my name is Tomas Petruska and I’m a team manager. I started my career at DHL IT Services back in 2015, when I took a role as Associate Consultant in the Customer Interfaces team. Gaining more hands-on experience with ServiceNow has always fascinated me, so I moved to the Platform support and Inovation team. From there, I moved fast through the company ladder and soon landed a Senior ServiceNow Solution Architect role. In 2022, I moved to a management role, leading a team of ServiceNow Solution Consulting.Together with the strong support of a multinational & diverse team, we are working on our common ambition - technology. Looking forward to having you onboard!

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