Senior IT Business Analyst - Rpa Prague, Praha

Senior IT Business Analyst - Rpa

Overview
Our new colleague will support the day-to-day operations of the Automation CoE at Edwards Lifesciences.
Key Responsibilities
Operations
Support and maintain automation solutions including RPA bots in Production.
**Lead efforts in incidents management**: analyze incidents, perform triage, determine incidents priorities, perform in-depth production incident troubleshooting for service restoration and resolution within defined SLA, and monitor the fixes to ensure bots function correctly. Escalate incidents to Level 3 in compliance to Edwards RPA incident management process. Mange L1 incidents effectively with RPA team, business stakeholders and other IT or business partners.
Design and develop periodic reports on bots performances and exceptions, perform trend analysis and root cause analysis on critical and recurring incidents and defects, articulate the resolution and preventive actions, and provide input to Change Control process.
Build and update knowledge base from incident and problem tickets
Present to leadership analytics on Service Level Agreements (SLA), Key Performance Indicators (KPI) and other operational and business value metrics.
Lead continuous improvements projects to improve automation service quality.
Serve as liaison among and establish effective communication channels for a wide network of stakeholders including business process owners in Business Units, Functional Groups, Regions, and IT.
Automation Solutions Development
Design, develop, and implement automation solutions using RPA and related technologies for ROI based uses cases.
Lead efforts to prioritize enhancements and bug fixes to restore services in production.
Work with business stakeholders and IT teams to determine requirements and design solutions.
Familiar with enterprise information systems or can quickly learn to get up to speed.
Develop partnerships with Architects and BSAs for key information systems.
Coordinate and perform testing and debugging of RPA bots to ensure they function correctly.
Stay up to date with emerging RPA technologies and advancements.
Prepare and maintain technical documentation and training materials.
Lead efforts to the development of RPA best practices and standards within the organization.
Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines.
Provide mentorship to junior team members.
Education, Experience, Skills
Bachelor’s degree in computer science or related field and 5 years of previous related experience required
Experience working in Robotic Process Automation (RPA), preferably in UiPath as a developer or support engineer
UiPath Developer Accreditation preferred, strong knowledge and understanding about UiPath REFramework architecture
Development experience using UiPath, MS Power Automate, Abby or similar tools
In-depth knowledge and experience in maintaining and developing RPA Bots
Ability to shift left - to recognize trends and create solutions to tackle problems from the root
Demonstrable knowledge of Windows server OS / Networking / Security concepts
Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management
Intelligent Document Processing (IDP) experiences preferred
Proficient with other programming languages such as.NET, C#
Problem-solving, organizational, analytical and critical thinking skills
Strong troubleshooting skills and experience to resolve critical & complex incidents
Excellent communication skills and ability to handle communication at different levels and diverse population
Ability to manage competing priorities in a fast-paced environment, perform duties with mínimal supervision
Strong ability to manage and deal with different cultures and nationalities
Ability to adapt to new technologies and rapidly changing environment
About Edwards Lifesciences
Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 18,500 individuals worldwide.
For us, helping patients is not a slogan - it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.
COVID Vaccination Requirement
**For United States Applicants Only**:
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
**Know your Rights**: Wor

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