Senior General Computing Technician Prague, Praha

Senior General Computing Technician

Job Introduction
Serco Czech Republic recently opened an office in Prague, where the company already provides Operations and Evolution of Data Access and User Support Services to the European Space Agency as part of a Serco-led consortium. Furthermore, it provides support services to the newly set up European Union Agency for the Space Programme (EUSPA).
We would love to hear from you and your interest in the new opportunity of **Senior General Computing Technician **in** Prague or Brno, Czech Republic**!
Main Responsibilities
As **Senior General Computing Technician** you will be responsible for:
- Management of requests and incidents through a tracking tool
- Take into account internal customer tickets and contribute to the resolution of incidents and requests.
- Write technical notes in the knowledge base, under the direct supervisor’s control.
- Complete documentation, in the “tracking” tool, of the work done before transfer to another support line if a solution cannot be found.
- Provide technical assistance
In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Czech Republic and around the world.
**Technical skills**:
- General knowledge of Windows, Linux and MacOS
- General knowledge of office or equivalent
- Knowledge of the Office 365 administration environment
- Working knowledge of incident tracking tools
- ITIL Certification
- Microsoft certification or equivalent
**Personal Skill**:
- Strong customer service oriented
- Good analytical and problem solving skills
- Ability to work on multiple activities simultaneously
- Excellent teamwork skills
- Adherence to hierarchy and procedures
- Priority management
- Excellent organization
- Discretion and confidentiality
- Proactive personality and resistance to stress
**Knowledge and Experience**
- Technical Diploma (120 ECTS Credits) in the field of computing or ICT
- Experience : minimum 3 years
- English : B2
About The Company
**Why should you join Serco ?**
At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.
**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
**_Important:_**
- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law._
- Applicants are reminded that they will be requested to produce such documentation during the recruitment process._
- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization._
**_Data Protection:_**
Package Description
**_ Joining Serco’s amazing team offers:_**
- Competitive Salary
- Great career opportunities in the Space industry
- Competitive Salary
- Corporate Benefits Package
- Company events
- International environment

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