Senior Functional Analyst Prague, Praha

Senior Functional Analyst

Overview:
**WELCOME TO SITA**
Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.
Youll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
**PURPOSE**
Maintains and supports specific software components under guidance from more experienced Developers.
**WHAT YOU WILL DO**
- User setup and configuration: Managing users, roles, profiles, and permission sets to control access and ensure data security in salesforce.
- Customization like creating and modifying objects, fields, record types, page layouts, and validation rules to support the business process.
- Provide technical support for users by identifying and resolving technical issues related to Salesforce configurations, customizations, and integrations.
- Good understanding and knowledge of the business process, including lead and contact management, opportunity stages, pipeline management, forecasting, Contracts, and closing deals.
- Collaborate with Sales Operations to provide training documentation on Salesforce best practices, new features, and process changes.
Qualifications:
**EXPERIENCE**
A minimum of 2 years of Salesforce experience is required. Preferably, experience in Salesforce customization and development using Apex, as well as in developing and maintaining custom Salesforce solutions, including custom objects, flows, triggers, and Lightning components.
**CORE COMPETENCIES**
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Results Orientation
- Teamwork
**NICE TO HAVE**:
- Salesforce Admin Certification
- Data management tools like Data Loader
- Familiarity with Agile project management practices
- Familiarity with CI/CD pipelines and tools for automating deployment processes
**EDUCATION & QUALIFICATIONS**:
- Bachelors or Masters degree in Computer Sciences or Engineering.
**WHAT WE OFFER**
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
**Flex Week**: Work from home up to 2 days/week (depending on your teams needs)
- **Flex Day**: Make your workday suit your life and plans.
**Flex-Location**: Take up to 30 days a year to work from any location in the world.
**Employee Wellbeing**: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning!
**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.

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