Senior Customer Service Specialist Prague, Praha

Senior Customer Service Specialist

NIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily.
We are the key link between NIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service.
The Customer Service Specialist is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order to invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
**RESPONSIBILITIES**:
- Support day-to-day contacts at the client, contributing to the achievement of client satisfaction targets
- Build effective relationships with client representatives
- Provide basic training to clients on NIQ tools and solutions
- Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
- Liaise with other teams as necessary (e.g., operations, offshore partners, technology, and data science) to solve client business questions and inquiries
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
**QUALIFICATIONS**:
- 1-2 years of professional work experience (preferably with a client-facing role)
- Strong oral, written, and verbal communication skills in English and Czech or Slovak, both for communication with the client and internally with foreign branches
- Effective communication skills
- Comfortable working in a digital-enabled environment
- Ability to work within a virtual environment
- Knowledge of Microsoft Tools
- Organizational & interpersonal skills
- Interest in the commercial industry
**WE OFFER**
- Working with the best in this field. The numbers speak for themselves: 46 of the top 50 FMCG producers and distributors in the Czech Republic trust our data and work with us on a regular basis
- A friendly team with a relaxed corporate culture, where we dont have a strict dress code or unnecessary formalities. This is something our employees value the most
- Flexible working hours and the work from home possibility
- 6 weeks off and sick-days
- Good training and further professional development and education
- Lots of employee benefits (Multisport card, meal allowance, cafeteria points and more)
- Internal recognition program
- Great office location right on the metro station, with a shopping center on one side of the building and a park view on the other one.
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**Additional Information**
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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