Senior Application Support Specialist (ERP Prague, Praha

Senior Application Support Specialist (ERP

**About the role**:
You as an Application Support Specialist will provide 2nd level support for a Business-Critical Applications
**Infor System** 21 for the
**DHL DGFF** division (100+ countries across the globe). This requires technical abilities to ensure that customer inquiries and issues are resolved within the Service Level Agreement targets. As a member of the support team, you will work on Incident and Problem management and participate on projects with other teams towards business. You will actively work on improvement plans, developing automation, and monitoring scripts.
**Your work**:
- Application (2nd level) Support - Ensuring that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays in accordance with SLAs
- Spotting potential problems early and taking pro-active action to stop them occurring and/or having a major disruptive impact
- Cooperating with 3rd level support (external vendor), e.g. for the development of system enhancements to overcome known problems or further fulfill user requirements
- Being responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently.
- Providing advice and guidance to less experienced colleagues
- Supporting delivery of build projects through its lifecycle (focus on user and technical acceptance testing (UAT/TAT), RTP and post implementation support)
**You should have**:
- Accounting & financial knowledge
- SQL knowledge
- iSeries (AS/400, IBMi ) knowledge
- Advanced English (written and spoken)
**Advantage will be additional experience with**:
- Experience with Infor System 21
- Programming skills (IBMi CL...)
- RPA Automation scills
- Scripting
- Experience with corporate environment
**Behavioral skills**:
- Customer focused personality
- Fast learning attitude
- Ability to prioritize and multi-task to achieve goals and deadlines
- Strong analytical thinking
- Team player
- Advanced communication skills
- Proactive mindset
**What we offer**:
- Great team of IT professionals and further technical development in area of expertise
- Modern offices in Chodov
- Home office possibilities
- Permanent contract
- Pension plan contribution
- CAFETERIA employee benefit program with wide selection of benefits from Edenred
- Extra week of holiday (25 days/year)
- 6 Self-sickness days/year
- Full salary compensation for up to 10 days absence due to illness per calendar year
- Lunch vouchers fully covered by company
- Multisport card
- Mobile phone and laptop
- Fruit days, sport club memberships for employees
- Referral program bonuses

• z domu

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