SAP Ariba Technical Support Engineer Prague, Praha

SAP Ariba Technical Support Engineer

**We help the world run better**
**Job Description Overview**
The Technical Support Engineer delivers an exceptional customer experience by:
- Using knowledge of SQL and Java to troubleshoot and resolve issues
- Focusing on customer service, including frequent, high-quality communication
**What you´ll do**
- Provide direct technical assistance with customers via Service Now (SNOW)
- Own and manage concurrent cases in a ticketing system
- Provide ongoing and timely communication to customers regarding the status of their issues
- Troubleshoot customer issues to resolution
- Create internal/external content for SAP Ariba’s User Community and internal knowledgebase
- Collaborate with and develop strong working relationships with cross-functional, global teams
- Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects
- Provide on-call support during evenings and weekends as required by a rotational schedule
- Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released
- Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
- All other duties as assigned
**What you bring**
- Experience with one or more of the following:
- Handson experience on SQL
- Reading Java and object-oriented programming
- Troubleshooting and debugging common web-browser issues
- Exceptional written and oral communication skills
- Effectively handle difficult and challenging customer interactions
- Proven ability to manage multiple tasks or projects with changing priorities
- Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
- Thrive in a fast-paced environment
- Ability to work cross-culturally
**Good to Have**:
- Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions), Business Network for Procurement (formerly known as Ariba Network), CIG and supply chain.
**Preferred Qualifications**
- Bachelor’s degree with 3+ Years working experience in Support, Software Development, IT, or Quality Assurance
- Experience working with Spend Management Solutions
- Experience in a previous technical support or customer service role
**Basic Qualifications**
- Bachelor’s Degree with a minimum of 3+ years of experience in Support, Software Development, IT, or Quality Assurance
**What you can expect** is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..)
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAPs vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents and kids room.
**BENEFITS**
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, home-office educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.
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**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 371510 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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