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REMOTE - L1 IT Helpdesk Support with German - Night shifts
Our client, an IT and Engineering Solutions company spanning EMEA and the USA looking for dynamic Serive Desk individuals to join the international team.
Remote Option: For those based in the Czech Republic, we offer a remote work setup.
POPIS POZICE:
- Provide technical support for hardware, software, and mobile devices on 1st level
- Resolve software, hardware and device issues reported by the end users
- Document user issues meticulously in ITSM tool
- Adhere to processes and update knowledge documents
- Manage ticket backlog
- Drive continuous service improvement
- Collaborate closely with onsite IT technicians
PROFIL KANDIDÁTA:
- Fluent German and English (written and spoken) communication skills - must have
- Good understanding of Information Technology; trends, products and solutions
- 1+ years’ experience in a similar position supporting a variety of technologies and services
- In-depth knowledge of:
- Windows OS (Windows 10 & 11)
- Microsoft Office & Office 365 applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
- Basic knowledge of:
- Active Directory
- Exchange
- Familiarity with the Service Now ticketing system is an advantage
- Candidates have to declare Criminal record extract not older than 3 months
NABÍZÍME:
- Broad range of activities, tasks, and projects
- Fully remote
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and newborn surprise)
- Contributions to wellness programs (multisport card)
- Refreshments in the office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
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Práce REMOTE - L1 IT Helpdesk Support with German - Night shifts : Často kladené otázky
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👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy MANPOWER.