Quality Assurance and Training Manager Prague, Praha

Quality Assurance and Training Manager

English
_(Proficient)_
Euro-Center Prague, Ltd.
Full-time - Prague
Seniority: Specialist - Education: University
Become a member of a team of specialists helping travellers worldwide in uncomfortable situations. You will establish procedures and quality standards in this role and monitor these against agreed targets. Likewise, you will assure consistent production quality by developing and enforcing reasonable procedures, validating processes, providing documentation, analysing data and managing staff.
You will lead company quality initiatives that proactively identify/eliminate customer dissatisfaction, reduce defects or cycle time risks through advanced planning, and use quality management principles and continuous improvement to solve issues.
**Main responsibilities**:
- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
- Assessing customer requirements and setting customer service standards
- Ensuring that manufacturing processes comply with standards (internal and external levels)
- Validating quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification
- Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; conducting audits; determining system improvements; implementing change
- Working with operating staff to establish procedures and standards
- Writing management and technical reports and customers’ charters
- Determining training needs
- Directing objectives to maximize profitability
- Recording, analysing and distributing statistical information
- Supervising QA staff
**Requirements**:
- Experience working in a Quality leadership role within (preferably) an assistance company or call centre for at least 5 years
- Experience with the continuous improvement process
- Experience using statistical tools for data analysis
- Excellent verbal and written communication skills
- Self-Initiative and creative problem-solving ability
- Ability to prioritize while remaining flexible to change and shifting business needs
- Ability to understand and develop strategic direction and translate it into tactical actions
- University degree
- Native, bilingual or High Advanced English
**What we offer**:
- Background of a stable international company with 12 branches worldwide
- Multinational environment and daily communication in foreign languages
- Very interesting and varied job
- Initial training based on international professional know-how
- Motivating salary and benefits (e.g. meal allowance, Multisport card, contribution to language courses and many more!)
- Modern offices in Karlín (one of Pragues liveliest districts)
- Possibility of Home office
If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.
Industry
- ** Administration**
- ** Tourism and accommodation**
- ** Insurance industry**
Profession
Work location
Education level
**University**
Language level (All languages)
- ** English - Proficient**
- ** Czech - Advanced**
Job type
**Full-time work**
Duration of employment
**Limited (temporary)**
**Job position benefits**:
- Budget for personal development and growth Company events and teambuilding Home office Sick days Contributions to education Refreshments Company catering Courses and training Meal vouchers or meal contributions Flexible working time Notebook Bonuses

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