Public Cloud Data Protection Engineer Prague, Praha

Public Cloud Data Protection Engineer

Company Description:
(COMPANY NAME) is a leading provider of backup and recovery software for virtual, physical and cloud environments.
Different (COMPANY NAME) departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.
(COMPANY NAME) builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.
Technical Customer Support is our customers "hotline." This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Public Cloud Data Protection Engineer.
**Job Description**:
Your tasks will include:
- Acting as a technical focal point in relationships to fellow IT Professionals.
- Researching and troubleshooting customer problems and inquiries.
- Updating and working assigned cases in a timely manner.
- Contributing to documentation to build (COMPANY NAME)s knowledge base.
- Technical documenting of all customer interactions accurately and within SLA in our CRM tool.
- Contributing to documentation to build (COMPANY NAME)s knowledge base.
- Proactively staying up to date with all the latest technologies concerning (COMPANY NAME)s products and the underlying technologies.
Qualifications:
What we expect from you:
- Fluent English (reading/writing/speaking).
- Previous troubleshooting/administration experience is required.
- Expertise in the following areas: Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.), Amazon AWS (S3, EC2; roles, regions, security groups etc.), Google Cloud Platform (VMs, blob storage, VPC network, regions etc.), Microsoft SQL (SQL Studio, simple queries), Microsoft Windows Server administration, Linux administration, Networking (TCP/IP, firewalls, tools), Backups (concepts, software solutions etc.).
- Ability to quickly learn, understand and explain technical information.
- Ability and desire to take ownership of client issues through resolution.
- Excellent time management skills.
- Ability to work in a fast-paced environment.
Additional Information:
We offer:
- Excellent professional and career opportunities in the international team of talented and energetic people.
- Competitive salary and regular pay rises.
- Generous benefits package from the very first day of your employment including: premium healthcare program for you and your children, sick days, additional payments for sick leave, meal tickets, MultiSport card, public transport pass, cell phone contract.
- Cafeteria Benefit Plan - an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
- Flexible working hours, no bureaucracy or formalism.
- Professional trainings and education, including courses and conferences, English & Czech classes, internal meetups and unlimited access to online library

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