Product Support Engineer
**What You’ll Do**:
In-depth knowledge of Teradata products
Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
Recreate problems to assist with root cause analysis
Interact with Engineering and peers to isolate product defects
Adhere to Teradata Incident Management Process
Identify and implement process, product and tool improvement
Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
Coordinate proper escalations, where needed, for unresolved issues
Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
Create knowledge of new learnings
Work in a mission-critical, 24/7 environment
Technical mentoring of team members
Who You’ll Work With
Proficient with LINUX and/or other OS environments
Experience in Database technologies
Experience in Cloud Technologies
Excellent oral and written communication skills
Experience using a problem ticketing system
Bachelor’s Degree in Computer Science or a related technical discipline 5+ years of experience
What You’ll Bring
Work effectively in a geographically dispersed support team environment
Demonstrated problem solving skills and analytical abilities
Ability to work effectively both independently and in a team environment
Ability to effectively share technical knowledge
In-depth understanding of Teradata solutions, Cloud platforms and how Teradata technology operates in the cloud
Strong understanding of Network Troubleshooting
Experience writing and troubleshooting scripts (Python or Shell)
Senior-level experience working with open-source logging, resource management, deployment and configuration services
Solid knowledge of problem recreation techniques on Linux operating systems and Parallel Database Extensions
Solid personal management skills to intelligently prioritize workload on multiple problems simultaneously
💡 Doporučuji: Vytvořte si svůj profesionální životopis (zdarma a snadno), se kterým zvýšíte šanci na získání lepší práce.
💡 Podívejte se na video 6 tipů pro životopis, díky kterým získáte pozvánku na pohovor, které Vám pomůže s přípravou životopisu a motivačního dopisu pro zvýšení šancí na pozvání na pohovor.
Zajímavé nabídky práce v okolí:
Práce Product Support Engineer: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Product Support Engineer?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Teradata.