Product Operations Analyst (M/F / D) Prague, Praha

Product Operations Analyst (M/F / D)

**Company Description**
Omio is pursuing a vision of bringing global transport into a single distribution system and creating end-to-end magical consumer journeys. While the whole world of air, hotels or car rental is normalised, rail, bus, ferries, airport transfers, and all forms of ground transport are fragmented on a local level.
Omio is the largest source of inventory with 1000+ suppliers operating in 35 countries in Europe and North America. Along with their two brands, Rome2Rio used for global discovery, and Omio used for ticketing and journeys, they attract 600m+ users on a yearly basis while continuing to launch new geographies, new verticals, and new products as they scale. It’s a team based in Berlin, with offices in Prague, London, Beijing, Melbourne, and NY.
We are a team of 250+ passionate employees from more than 45 countries who share the same vision: to create a single tool to help send travellers almost anywhere in Europe, the U.S., and Canada.
Role within a product/supply ops team that facilitates and optimizes the intersection of product, engineering, commercial and customer experience. It provides a ‘bridge’ between these teams to improve the communications, and processes around the product, supply and its operational requirements.
**Main tasks and responsibilities**:
- Monitoring Providers Integration Performance through market deep-dives, data, graphs and dashboards reporting issues or inconsistencies to the responsible teams
- Monitoring and tracking booking errors and following up on reported issues both internally and with external parties.
- Identifying and analyzing integration issues through logs and communication files (such as XML, JSON) in order to describe, classify and report them to internal teams or external providers
- Following up on issues reported, discussing solutions, providing additional details and ensuring fixing
- Run analyses and deliver meaningful insights with actionable findings
- Providing and maintaining reports and supporting internal teams on frequent questions and tasks related to providers integration
- Updating documentation and related tasks to ensure maintenance of knowledge base
- Maintenance of provider related info shown to Omio clients, for example fares and amenities
- Creating ad-hoc analysis using SQL, data warehouse and analytical tools for answering business questions regarding the product or customer behavior.
**Qualifications**
- Problem-solver, curious, eager to learn, team player
- Good communication skills to understand and describe problems, discuss solutions and solve problems
- Attention to details and ability to identify trends
- Strong knowledge of Excel, basic knowledge of SQL and data analysis tools
- Knowledge of API, XML, JSON is a plus
**Additional Information** What’s in it for you? #LifeAtOmio**
- A competitive and attractive compensation package
- A generous pension scheme
- A diverse team of more than 45 nationalities
**Diversity makes us stronger**
We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.
- **Hiring process and background checks

Zajímavé nabídky práce v okolí: