Planner Prague, Praha

Planner

Job ID:39818
Location:Prague : Taborska 31 : 140 00 Pr
Position Category:Client Management
Position Type:Employee Regular
**Who are LRQA?**
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.
**The Role**:
You will become part of our team, which is located in the Czech Republic. We currently have a mix of work in the office and from home. In the role, you have daily contact with external and internal customers, mainly in the Czech Republic and Slovakia but also in other countries worldwide. You work with resource planning of personnel, both operationally and tactically. In the role of Planner, you work with the computer and phone as your primary tools in a team with other planners. Your main duties are to plan customer visits, ensure an efficient distribution of available resources, and coordinate the work of larger customers. Building relationships with internal and external customers and taking care of and solving the questions that arise is essential. As a planner, you also work to follow up occupancy rates and other key figures and ensure that correct information is in the data systems. You report to the Client Operations Manager for the Nordic Region in this position.
**Key Responsibilities**:
- Responds to customer queries as required.
- Plan visits/activities, ensuring the right assessors are being used and optimised in the right place, and at the right cost to achieve utilisation targets and compliance with accreditation requirements.
- To plan visits/activities in line with or ahead of agreed business SLAs (ensuring utilisation of FTE colleagues vs subcontractors is optimised and that travel time, downtime, assessors under training, assessor competencies/ activity codes, usage of subcontractors is in line with or ahead of budget, and compliant with external accreditation requirements).
- To undertake a range of activities and resolve queries for internal and external clients. This will include communicating the details of planned visits/activities to Assessors and ensuring contractual requirements and customer expectations are understood.
- Assist with the RFAT process (both requesting office and receiving office) providing ample notice and correspondence aligned to agreed timescales, supporting the prioritisation of key accounts.
- Assist and guide the customer to the portal for basic customer queries.
- Ensure accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of our services.
- Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.
- Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager.
- Carry out tasks at the request of managers and actively contribute to team meetings and initiatives.
- Liaise with and provide support to other team members, departments and offices, as may be required.
- Develop an understanding of Certification products, services, systems and processes and actively support knowledge transfer in this area.
- Experience of working with customer relations,
- Ability to communicate fully in English for business purposes and local language
- Proactive and problem solver
- Organizational skills
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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