People Services Manager Brno

People Services Manager

Company Description
**We Dream. We Do. We Deliver.**
**As a full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe.
**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
**Job Description**:
The purpose of this role is to drive operational performance of the People Services team ensuring a high level of quality and compliance in processes and procedures to achieve an excellent performance standard. The role will lead on continuous improvement and responsible for delivering on the people services strategy. You will inspire the team, drive process improvement initiatives and ensure robust governance, process frameworks and methodologies are adopted.
**What will you be doing?**
- Lead, coordinate, motivate, train and develop teams of People Services Advisors, Specialists and Team Leaders and facilitate a culture that recognises and maximises the value and contribution of its people;
- Engage and consult with market and global HR leaders to discuss service and business requirements as well as any changes to organisation design and support across People Services, ensuring these are reflected in the required HR systems and processes;
- Monitor team and service progress against Service Level Agreements and deliver against agreed scope, performance and timelines; use real-time data to identify key issues and predict future challenges and trends;
- Drive a culture of sharing ideas and radical collaboration with the team and with wider specialist teams (e.g. payroll, COE’s, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations.
**Qualifications**:
**What you bring to us**:
- Knowledge of HR practices, policies and processes, ideally from SSC environment;
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills;
- Proved time and project management skills and ability to identify problems and trends, and develop effective solutions and strategies;
- Team-oriented mindset and ability to explain even unpopular decisions;
- Fluent in English, any other language is advantage (Czech, Spanish, Portuguese, German, French).
Additional Information
**In Merkle, you will**:
- ‍ Be part of a diverse and inclusive team where we support each other and have fun.
- Have an opportunity to develop your skills and grow within the company, taking part in a wide variety of internal trainings and language courses.
- Find work with purpose, where you can have an impact and make a change.
**And we offer even more**:
- 5 weeks of vacation + 3 wellness days
- ❤ 2 Volunteering days to share the kindness of your heart with others
- Flexible working hours and home office after agreement with manager.
- Full access to Dentsu Academy, LinkedIn Learning, on-site learning sessions, online language courses
- Dog-friendly offices
- Edenred meal vouchers and cafeteria points (life/pension insurance)
- Team events: company parties, monthly breakfasts, etc.
- Snacks and drinks at the office
- Referral bonus programme
- Laptop + equipment
- Corporate mobile phone subscription
This is a hybrid job.

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