People Services Advisor Brno

People Services Advisor

**Company Description** We Dream. We Do. We Deliver.**
**As a full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe.
**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
**Job Description** What will you be doing?**
Also, you will:
- Provide employees, managers and HR BPs exceptional standards of customer services across a wide range of HR activities and processes.
- Provide service-related activities - Workday data entry, HR document management, update to internal tools, etc.
- Monitor completion of queries and identify opportunities to improve processes against SLAs.
- Collaborate with others to deliver KPIs and high-quality services in compliance with global standards and meets business expectations.
- Provide specialist knowledge and resolution for enquires relating to specific topics (in Tier 2).
- Act as conduit of specialist knowledge between Tier 1 and Tier 3 teams - sharing insight and education to support Tier 1 resolution.
- Work closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately.
**Qualifications** What you bring to us**:
- Orientation to detail and adaptability to change.
- Ability to cooperate with diverse and international co-workers.
- Passion for solving issues.
- Desire to communicate and help employees and be the key contact person for the local market.
- Knowledge of Workday is a plus.
- Proficiency in English.
**Additional Information** In Merkle, you will**:
- Be part of a diverse and inclusive team where we support each other and have fun.
- Have an opportunity to develop your skills and grow within the company, taking part in a wide variety of internal trainings and language courses.
- Find work with purpose, where you can have an impact and make a change.
**And we offer even more**:
- 5 weeks of vacation + 3 wellness days
- ❤ 2 Volunteering days to share the kindness of your heart with others
- Flexible working hours and home office after agreement with manager
- Full access to Dentsu Academy, GoFluent Learning, on-site learning sessions
- Dog-friendly offices
- Edenred meal vouchers and cafeteria points (life/pension insurance)
- Team events: company parties, breakfasts, etc.
- Snacks and drinks at the office
- Referral bonus programme
- Laptop + equipment
- Corporate mobile phone subscription

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