Patient Services Supervisor with Czech or Slovak Prague, Praha

Patient Services Supervisor with Czech or Slovak

Careers that Change Lives
Are you looking for a job that matters and can make a difference?
Join our highly trained, dedicated and professional Diabetes Patient Service team. Our role is significant in creating great customer experience, provide people with a helping hand, peace of mind, support and guidance. We are committed to support patients along their entire journey, we are committed to be a partner they can trust.
Together, we can change healthcare worldwide. At (COMPANY NAME), we push the limits of what technology, therapies and services can do to help improve people’s life. Our team is part of the WeCare EMEA Patient Service organization within the (COMPANY NAME) Diabetes Operating Unit. Our mutual aim is to deliver a complex medical device therapy and service package to our customers. The WeCare Team main goal is to provide 5-star customer experience by providing product-oriented support and technical services for customers, ensuring high service quality and helping to empower individuals throughout their diabetes journey.
For this role, you are required to work from Prague office 2 days a week, the rest is work from home. (COMPANY NAME) does not cover the cost of relocation to Prague, Czech Republic.
A Day in the Life
- Ensure quality service delivery within respective markets, including collaboration with external partner.
- Lead, motivate and build a high performing, effectively working Product/Technical Support Team.
- Carry out and maintain quality monitoring and reporting.
- Proactively define and continuously look for opportunities to improve team working processes and performance.
- Develop relationship with local and European stakeholders.
- Manage and support team members through change.
Must Haves
- Advanced English (written and verbal), native or fluent Czech or Slovak
- Proven understanding of customer needs.
- Service and result-oriented approach with strong business acumen.
- Demonstrated operations management, including work distribution, shift and workflow design, demand-capacity modelling, productivity analyses and improvement, process improvement, grade of service management.
- Understanding and support of multi-cultural leadership and needs, supporting diversity and inclusion.
- Demonstrated excellent skills in
- Communications,
- People management (esp. motivating teams, coaching, mobilizing commitment),
- Change management.
- Be comfortable with continuous change (e.g. IT improvement, new service concept, mobilizing commitment) and high quality and compliance requirements within medical device area.
Nice to Haves
- Hungarian language
- Ability to communicate and report upwards effectively, including preparation of budgets and change requests supported by clear business/investment cases.
- Previous experience in a people leader role within customer Contact Centre environment and live customer service operations.
- Taking personal responsibility for learning and self-development.
- Experience with managing a team in hybrid work environment (office and home office).
We Offer
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment.
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab.
- Employee Assistance Program and Recognize! (our global recognition program).
Our commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within (COMPANY NAME) and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of (COMPANY NAME) employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About (COMPANY NAME)
Bold thinking. Bolder actions. We are (COMPANY NAME).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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