Partner Success Associate - High Demand Markets Prague, Praha

Partner Success Associate - High Demand Markets

Partner Success Associate - High Demand Markets Competitiveness Team, German Speaking
Coaches and supports customers* to be more successful on the companys platform, increasing value through comprehensive commercial conversations and interactions.
What youll do:
- Begins developing relationships with customer* or their account team, including key buyers/decision makers
- Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account
- Develops understanding of customers* business issues through appropriate organization channels
- Recommends products, services, and insights that will meet customer* needs
- Completes basic account plans that outline tactics to acquire and/or maintain business
- Acquires a basic understanding of how the department operates and fits into the larger organization
- Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers
- Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers
- Guides accounts to valuable insights and presents insights that can benefit account and organization
- Gathers data/information on potential ideas and solutions to address a business need
- May document components of a business case for change at the direction of more senior colleagues
- Develops a working knowledge of the companys standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
- Learns when to partner with legal resources to modify or adjust standard contract terms
- Learns the contract negotiation process and how to complete contractual arrangements
- Exchanges simple information in straightforward situations to gain the support of others
- Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
- Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
- Identifies the key stakeholders in decision making for the account
- Develops understanding of standard offerings and major areas of expertise
- Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
- Develops a broad understanding of competitors standard products and services
- Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers
- Learns about customers* key leaders/decision makers from internal customer relationship management system
- Develops basic understanding of customers* industry and competitive market and/or uses companys tools to access market-specific information and insight
- Attends meetings with customers* to understand needs and expectations
- Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations
- Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the companys products, services, and solutions
Who you are:
- 0-2 years relevant experience
- Bachelors Degree in a related field or equivalent professional experience
- Functional/ Technical Skills:
- Proficiency in English + local language of the market(s)
- Proficient communicator
- Growing knowledge of sales techniques
- Some account management experience preferred
About (COMPANY NAME) Group
© 2021 (COMPANY NAME), Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
(COMPANY NAME) is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

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