OTC Csc Senior Specialist Prague, Praha

OTC Csc Senior Specialist

**Job Description and Responsibilities**
Primary responsibilities for this position include, but are not limited to, the following:
- Coordinate and aligns both proactive and reactive communication and information related to stakeholders.
- Coordinate daily process activities, review, and manage pending actions, analyze results and stewards to the leadership team.
- Monitors and ensures the consecution of main KPIs (Customer Service Level, % Abandon Ratio & HCPs Record Validation)
- Supports Pharmacovigilance and Quality activities.
- Supports Customer Orders status, working cross functionally with OTC, SBS, Commercial Ops. and Logistics
- Owns HCPs registration process and supports their training activities.
- Manage and evaluate team’s performance.
- Ensure workload and resources of the team are up to date.
- Handle procedure and process updates in global process documentation, provide recurrent reporting, and analysis requests.
- Manage transition projects related to Customer Service processes.
- Responsible for hiring process for the team and onboarding and training new team members.
- Conducts timely updates on customer queries and inquiries.
- Daily communication with customers including incoming calls, business partners and operational teams.
- Proactively anticipate customers’ needs and deliver excellent customer service.
- Main point of contact for area of responsibility for all stakeholders
- Monthly/Quarterly SOX controls review
- Supervises and manages the generation of claims into the system.
- Coordinate internal and external audit preparation and sample preparation.
- Participating in operational monthly/weekly managers meetings interfaces
- Support for projects implementation or improvements initiatives.
- Vacation & training planning (organizing back up)
- Execute month end activities as expected according to timelines agreed.
**Qualifications**
**Education & Experience Required**:
- Bachelor’s Degree, desirable in Business Administration, Supply Chain or Finance
- Minimum 2 years of experience in Customer Service, Finance or supply chain department
**Language Requirements**:
- English (both written and spoken) required
- Spanish (both written and spoken) required
**Skills Required**:
- Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
- Strong communication, interpersonal, and organization skills required
- Advanced PC skills (MS Excel, Word, PowerPoint) required
- Experience using SAP is a plus
Physical Position Requirements:
- Spain
- Travel may be required
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Job Posting End Date**:
10/8/2024
**Job Posting End Date**:10/08/2024
**Requisition ID**:R315550

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