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OTC Csc Senior Specialist

Prague, Praha

**Job Description and Responsibilities**
Primary responsibilities for this position include, but are not limited to, the following:
- Coordinate and aligns both proactive and reactive communication and information related to stakeholders.
- Coordinate daily process activities, review, and manage pending actions, analyze results and stewards to the leadership team.
- Monitors and ensures the consecution of main KPIs (Customer Service Level, % Abandon Ratio & HCPs Record Validation)
- Supports Pharmacovigilance and Quality activities.
- Supports Customer Orders status, working cross functionally with OTC, SBS, Commercial Ops. and Logistics
- Owns HCPs registration process and supports their training activities.
- Manage and evaluate team’s performance.
- Ensure workload and resources of the team are up to date.
- Handle procedure and process updates in global process documentation, provide recurrent reporting, and analysis requests.
- Manage transition projects related to Customer Service processes.
- Responsible for hiring process for the team and onboarding and training new team members.
- Conducts timely updates on customer queries and inquiries.
- Daily communication with customers including incoming calls, business partners and operational teams.
- Proactively anticipate customers’ needs and deliver excellent customer service.
- Main point of contact for area of responsibility for all stakeholders
- Monthly/Quarterly SOX controls review
- Supervises and manages the generation of claims into the system.
- Coordinate internal and external audit preparation and sample preparation.
- Participating in operational monthly/weekly managers meetings interfaces
- Support for projects implementation or improvements initiatives.
- Vacation & training planning (organizing back up)
- Execute month end activities as expected according to timelines agreed.
**Qualifications**
**Education & Experience Required**:
- Bachelor’s Degree, desirable in Business Administration, Supply Chain or Finance
- Minimum 2 years of experience in Customer Service, Finance or supply chain department
**Language Requirements**:
- English (both written and spoken) required
- Spanish (both written and spoken) required
**Skills Required**:
- Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
- Strong communication, interpersonal, and organization skills required
- Advanced PC skills (MS Excel, Word, PowerPoint) required
- Experience using SAP is a plus
Physical Position Requirements:
- Spain
- Travel may be required
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
Hybrid
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Job Posting End Date**:
10/8/2024
**Job Posting End Date**:10/08/2024
**Requisition ID**:R315550

Detaily o pracovním místě:
Firma: MSD
Lokalita: Praha
Pracovní pozice: OTC Csc Senior Specialist
Nástup do práce od: IHNED
Nabízená mzda: neuvedeno
Nabídka přidána: 31. 10. 2024
Pracovní pozice aktivní
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Práce OTC Csc Senior Specialist: Často kladené otázky

👉 V jakém městě se nabízí nabídka práce OTC Csc Senior Specialist?

Práce je nabízena v lokalitě Praha.

👉 Jaká firma nabírá na tuto pozici?

Tato nabídka práce je do firmy MSD.

Zaujala Vás nabídka práce na pozici OTC Csc Senior Specialist ve městě Praha? Pošlete svůj životopis firmě MSD ještě dnes.