Order Management Specialist with German (Deutsch) Prague, Praha

Order Management Specialist with German (Deutsch)

Seniority Level: Entry level
DreamBig
Our Order Management Specialist will be part of a dynamic team of 6 people working directly with our bar and restaurant customers across Bavaria. Priority goal is to speak with our customers and ensure all orders are entered on time in full, whilst working closely with our warehouse and sales colleagues to solve ad-hoc issues that pop up for us or the customer during deliveries and day to day activities. Long term goal of digitization, change management and transformation is also key to the scope.
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big!
What will you be doing:
- Verify availability of products and respond to questions about alternatives, prices and order value all while considering the customer specific master data (delivery days, delivery difficulty, delivery instructions)- Manage orders in SAP (ERP) system- Closely work and continuous contact with scheduling (Dachau), direct-distribution support (Munich), Transport planning (Disponents Dachau), own team (Order taking Prague) as well as internal or external customers per E-mail or phone- Support to structural improvements (PDCA & Risk Management follow-up) & projects, SLA, KPI and Excellence Program dashboard tracking support- Fully understand functions of robotized and automated process steps with the ability to escalate and intervene in case of issues- Teaching process to new comers and managing of simple processes & projects (Help coordinate day-to-day workload with junior team members)
What youll bring:
- C1 in English and German is required- Prior experience within a customer service or supply chain role is beneficial but not required- Knowledge of SAP or other ERP system is beneficial but not required- MS Excel skills - vlookup, pivot tables- Experience with process improvement is advantageous- Customer centric and problem solving mindset- Work on own initiative and prioritize workload effectively (challenge ways of working with ideas)- Ambassador of our culture
We also offer great Benefit & Perks package!- Benefits for you and your family to help your physical and mental health- Competitive parental leave and pension contributions (2,5%)- 25 days holidays per year- Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)- A beer allowance to enjoy our brands- Meal vouchers- Employee networks to support diversity and inclusion- Local Bonus- 26 weeks paid leave for primary caregivers- ‘Return to Work’ programme
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
- We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience._
- As the leading global brewer, we are committed to bringing people together for a better - and more equal - world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply._
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