Order Management Specialist with German and English Prague, Praha

Order Management Specialist with German and English

**Who are we?**
At Landis+Gyr, we strive to manage energy better. For more than 125 years, Landis+Gyr has been an industry leader in energy management solutions. Our mission is to create a greener tomorrow through smart metering, grid edge intelligence, and smart infrastructure technology.
At our Center of Excellence in Prague, we support the delivery of Landis+Gyr products and services to the EMEA market with customer experience and uncompromising performance as our focus.
In our Order Management department specifically, we manage the E2E Order to Cash process, and we are looking for an experienced professional to join our team.
**What will you do?**
- Be responsible for E2E process from order receipt to order confirmation and invoicing via CRM and SAP ERP systems
- Process orders to suppliers linked to both customer and internal orders
- Monitor order confirmations from internal and external suppliers, identifying discrepancies and aligning with all stakeholders to ensure customer needs are met
- Process stakeholder requests and solve problems concerning lead time, order changes, missing documents
- Issue transportation orders and delivery documentation
- Distribute digital shipment files and tracking information to customer
- Generate invoices based on Proof of Delivery for financial processing
- Manage and process repair, return, and credit requests
- Contribute to overall company and department KPIs, ensuring SLAs are fulfilled and all deadlines are met
- Generate and share operational reports as part of a team for your market/cluster
**Who are YOU?**
- An ambitious professional with a background in Order Management and/or Customer Service
- Experience in logistics, international trade, or sales administration within an international company is also valued
- Experienced in use of SAP
- Fluent in English and German (B2)
- Strong customer service and communication skills
- Independent and proactive in your approach to process improvement, problem solving
- Able to demonstrate strong ownership and accountability
- Excited by the prospect of participating in company-wide improvement projects
- A strong critical thinker
- Motivated to be part of a dynamic, international, and open-minded team
**What can we offer?**
- Work-life balance built on both office and home working, supported by core hours
- 5 weeks of annual leave and three “MyDays” per year
- Edenred Benefity Cafeteria points, to enjoy wellness, culture, travelling and more
- Support towards a healthy lifestyle via subsidised MultiSport Card
- Monthly contributions to your personal pension or life insurance Free and tailored access to
-learning online platform
- Short-term incentive plan with annual bonus each business year
- Employee Share Purchase Plan
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**If YOU believe that you would be a great fit for what we are looking for, and believe that WE can offer what you are looking for, don’t hesitate to apply!

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