Order Fulfilment Supervisor Prague, Praha

Order Fulfilment Supervisor

**Job Features**:
- Job Category- Mid-Senior level, Senior- About TPV TechnologyTPV Technology is an internationally-renowned PC monitor, TV and Digital Signage Displays manufacturer. TPV serves as an original design manufacturer for some of the best-known TV, PC and Digital Signage Displays brands in the industry and distributes its products worldwide under its own brands AOC and Envision. In addition, the company designs, produces and sells Philips-branded monitors, TVs and AVA products, Digital Signage Displays and mobile phones through a license agreement with Philips via its subsidiaries TP Vision and MMD. As an example, the company brings high-quality TV sets to the market: smart and easy to use with sophisticated styling. TPV believes in creating products that touch the human senses and are within reach of all consumers in the markets they operate in. As a leader in the hotel industry, their hospitality TV division serves most the worlds major international and national hotel groups, as well as individual hotels, hospitals, cruises and other professional facilities.
- About TP VisionTP Vision is a consumer electronics key player in the world of audio visual digital entertainment. TP Vision concentrates on developing, manufacturing and marketing Philips branded TV sets (Europe, Russia, Middle East, South America, India and selected countries in Asia-Pacific) and audio products (all around the Globe). We do this by combining the innovative Philips brand heritage with our design expertise, operational excellence, flexibility and speed of TPV Technology. With these combined strengths, we bring high-quality TV sets to the market: smart and easy to use with sophisticated styling. We believe in creating products that offer a superior audio and visual experience for consumers. With Philips TVs, TP Vision is a global leader in the hospitality market. TP Vision is the exclusive brand licensee of Philips TVs for the above listed countries and, on the global stage for the Philips audio products.TP Vision employs close to 2,000 people in several locations around the globe and is 100% owned by TPV, one of the world’s leading monitor and LCD TV manufacturers, selling and marketing Philips branded TVs in China. TPV has been able to drive its growth over the years by leveraging its economies of scale and core competencies in R&D, manufacturing, logistic efficiency and quality.
- ScopeThe Order Fulfilment Supervisor is responsible for managing a team of 5 Order Fulfilment Specialists, each with their own assigned portfolio. In this role, you will be responsible for managing the team, and handling your own - smaller - portfolio. You also will be accountable for ensuring high level of customer satisfaction regarding order/delivery management, and handling complaints.
You will also play a strong role in providing support to the Sales organization, as well as continuously improving service levels for the company.
We expect you to also provide the support in knowledge, to help in organizing tasks with focus on monitoring activity and results, to supervise processes and projects, and to support your team.
This position in based within a Shared Service Centrum (SSC) located in Prague, and is reporting to the Senior Manager Order Fulfilment, who is also based in Prague.
- Responsibility**1. Order management & Complaints handling / Sales support (50% of the position)**:
- Processing sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; managing back orders with customer / sales team / planning)
- Solving Price discrepancies
- Managing deliveries with 3PLs on highest customer’s satisfaction:
- Informing customers about delivery dates;
- Scheduling orders with warehouse/carrier to ensure the timely delivery;
- Delivery follow up;
- Issuing accurate & timely shipment/export documentation
- Meeting the company’s TPW cost targets.
- Processing Transport claims - register, check and evaluate liability, maintaining feedback with customers, following up on potential related penalties
- Proactively checking the “AR claim report” and helping to close the open unpaid invoices
- Processing the approved Free of charge orders
- Keeping clear records over incoming and outgoing correspondence & archiving all purchase orders from customer
- Participating in cross-functional projects
- Securing preparation of revenue samples in the team
- Keeping close track of sales plan per account, and helping to achieve sales target
- Participating in customer meetings (online and visits in person) where applicable
- Understanding customer needs and providing support to KAM/Business Management accordingly
- Helping to validate and setup customer requirements in close cooperation with other departments, and/or suggesting alternative solutions
- Organizing review meetings with Commercial Directors & Business Management, and to be ready to present and argument for proposed solu

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