Order Experience Representative, I with Russian Brno

Order Experience Representative, I with Russian

**Remote Work: Hybrid**
**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, youll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, weve only begun to define the edge of whats possible—for our people, our customers, and the world.
**Responsibilities**:
- Learns and applies knowledge of Zebras systems, process and philosophies around management of Service Contracts
- Enters new service contract data into the system, ensuring data accuracy and process adherence
- Meets or exceeds all departmental or individual metrics associated with performance against service level agreements such as 3 Business Day turnaround time on contracts, responding to customers as soon as possible
- Provides price quotes on service contracts on request
- Ensures accurate recording, tracking and filing of all assigned contracts
- Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders
- Raises any new or problems to management for assistance
- May coordinate with other internal departments regarding order status, invoicing, discounts, resolution of issues, etc.
**Qualifications**:
- Fluent in Russian language
- Fluent English language
- Strong data entry skills with attention to detail and quality
- Proficient level of English (written and verbal)
- Customer service values and orientation
- Proven professional work behaviors as attendance, teamwork and time management
- Strong communication skills (listening, providing clear and concise information, using accurate language and grammar)
**Benefits**:
- 5 weeks of vacation, 5 sick days, 4 volunteer days paid off and couple of special Z-days off for life-work balance
- Multisport card at a reduced price
- Meal contribution
- Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
- Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
- Annual bonuses based on financial results
- Yearly salary increases according to individual performance
- Employee referral bonus for bringing New Talent to Zebra
- Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
- Life & Pension insurance contribution
- Company preschool (in Czech or in English)
- New modern and multifunctional workplace at Vlněna Office park in the city centre
- Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)

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