Operations Engineer (Czech Republic) Prague, Praha

Operations Engineer (Czech Republic)

Job Introduction
Serco is a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
Dedicated to the European Space Agency’s Earth-observing activities, ESA-ESRIN is the European centre of excellence for exploitation of Earth observation missions. The mission and payload operations of ESAs Earth observation satellites are managed here, and ESRIN is the primary source for the acquisition, distribution, and exploitation of data from these and other non-ESA satellites.
Main Responsibilities
As a **Operations Engineer **you will be responsible for:
- Operate the Ground segment monitoring facility to assess the overall system behaviour (performance, irregularities etc..).
- Detect irregularity based on the routine analysis of defined performance indicators (by the analysis of the content of the reports generated and/or by the absence of report).
- Refine the performance indicators to characterize the PDGS operations’ completeness and performance.
- Identify and report to the customer any problem or incident.
- Anomaly Handling investigation and problem solving.
- Propose recommendations for resolution of anomaly related to ground segment.
- Systematic generation of EO data products monitoring and control.
**Your skills**:
- Experience with Linux operating system and shell scripting.
- Experience in UNIX environment
- Run, operate, monitor the system according to performance parameters.
- Provide service desk and second line support.
- Perform corrective maintenance (at least for blocking problems).
- Any experience in the following would be of great value:_
- Java programming.
- SQL knowledge.
- Additional skills:_
- Good communications skills in English (spoken, written) and possibly good knowledge of Italian.
- Proactive approach to problem identification and resolution.
- On-Call support may be required.
- Take full responsibility for the successful conclusion of the activities and success-oriented.
- Very good user liaison capability and team-player spirit.
- Sharp and curious mind.
- Availability to travel within Europe to attend meetings.
About The Company
**Why should you join Serco ?**
At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.
**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.
We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.
**Apply**
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
**_Important:_**
- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law._
- Applicants are reminded that they will be requested to produce such documentation during the recruitment process._
- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization._
**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time._
Package Description
**_ Joining Serco’s amazing team offers:_**
- Competitive Salary
- Great career opportunities in the Space industry
- Competitive Salary
- Corporate Benefits Package
- Company events
- International environment

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