Operations and Customer Relations Leader Prague, Praha

Operations and Customer Relations Leader

**Company Description** About Teya**
Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Weve built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.
Are you passionate about delivering exceptional customer service and building efficient, scalable operations? At Teya, we are on a mission to become the most trusted service provider for small and medium-sized businesses (SMBs). As the Operations and Customer Relations Leader for our Czech and Slovak markets, you will be at the helm of our frontline support team. You will work together with the leadership on the strategy, lead and grow the team, and ensure that our SMB merchants—using our modern payment terminals—receive unparalleled service that balances a human touch with operational efficiency.
This role also involves close coordination with our global HQ in London, ensuring alignment with Teya’s broader strategic goals and leveraging international support to continuously improve local operations. If you’re a strategic, customer-focused leader who takes pride in delivering top-tier service while building strong, data-driven processes, this is your chance to make a lasting impact.
**What You’ll Do**
**_ Strategic Leadership_**
You’ll be responsible for setting and executing the strategy for customer relations, ensuring we provide world-class support while scaling our operations. Leading a growing team, you’ll focus on delivering exceptional service to our SMB merchants. Your vision will align with Teya’s global strategy, working closely with HQ in London to implement best practices and support continuous improvement.
**_ Team Growth and Development_**
As our team expands, you’ll focus on nurturing talent, setting clear performance goals, and fostering a culture of continuous improvement. You’ll lead with the growth of both your team and customer experience in mind, ensuring that both areas develop in harmony.
**_ Technical Problem Solving_**
As the expert on our payment solutions, you’ll lead your team through technical challenges, ensuring swift issue resolution to minimize disruption for our merchants. You’ll also collaborate with HQ for escalated or complex issues, ensuring seamless support across regions.
**_ Logistics Oversight_**
Manage logistics operations to ensure our payment solutions are delivered efficiently and on time. You’ll streamline the supply chain, optimize vendor relationships, and resolve any operational bottlenecks, while working in coordination with global teams to enhance logístical processes.
**_ Quality Control & Continuous Improvement_**
Implement and maintain high standards for both customer service and logistics. By constantly reviewing performance metrics and working with global HQ to integrate insights, you’ll ensure we consistently deliver at the highest level.
**_ Innovative Process Leadership_**
Drive innovation in how we support our customers and manage operations. You’ll refine and streamline processes that balance personal service with self-service efficiency, ensuring our operations remain scalable. Coordination with HQ will help implement best practices from across the company.
Data-Driven Decision Making
Utilize data and insights to shape your team’s performance and strategy. By analyzing customer feedback, operational trends, and service metrics, and by working with global teams, you’ll create informed strategies that directly improve customer satisfaction and operational effectiveness.
**Qualifications** What We’re Looking For**
- Customer-Centric Mindset: You believe in delivering outstanding service and are motivated to create experiences that delight our customers.
- Leadership Experience: Proven ability to lead and grow teams, while fostering a culture of performance and development.
- Strategic Vision: Experience in setting and executing strategic initiatives that align with both local and global company goals, focusing on efficiency and growth.
- Problem Solver: A proactive approach to troubleshooting issues, with the ability to guide your team through challenges quickly and effectively.
- Data-Driven: Strong analytical skills and the ability to use data to drive decisions, improve processes, and elevate team performance.
- Technical Know-How: A good grasp of technical products, particularly payment solutions, and the ability to help your team navigate complex technical challenges.
- Logistics Awareness: Experience in logistics management, including vendor coordination and supply chain optimization.
**Additional Information** The Perks**
- ** 26 days** of Annual leave, home office, sick days
- ** Benefit Plus Cafeteria**:
- Free Mobile tariff
- Frequent team events & activ

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