Onsite Support Manager Prague, Praha

Onsite Support Manager

**Onsite Support Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Applies IT knowledge and expertise to help solve complex technical or professional activities. A key resource, a definitive source of knowledge about services and solutions, who contributes their expertise to enhance organizational efficiency and support the organizations vision and strategic direction.
**This position reports to**:
IS Infrastructure Manager
**Your responsibilities**:
- Involves and proactively supports the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services
- Takes action to ensure targets are met within established safety and quality procedures, corrects malfunctions, and calls on other experienced colleagues and external resources to ensure services are delivered proactively
- Identifies, consolidates, and reports any inefficiencies or improvement opportunities
- Reviews requirements and specifications and identifies those that require action within their scope of responsibility
- Installs and tests new versions and investigates and coordinates the resolution of potential and ac-tual service problems
- Prepares and maintains operational documentation for the system services and advises on the cor-rect and effective use of the services
- Delivers (when involved) the IS solution/service according to agreed Service Level Agreements (SLAs), on time, within budget, and as per quality standards
- Diagnoses faults and records and reports the results of tests
- Adapts to IS systems and technology to reflect changes in their own function
- Works closely with suppliers providing a part of the service and validates suppliers’ performance in accordance with contract terms
- Engages proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implements supplier management related service improvement initiatives and programs
- Monitors and reports on supplier performance and customer satisfaction
- Responsible to act in compliance with corporate IS regulation and policies, ABB regulations and guidelines, and with any other internal control regulations that may be assigned
- Assesses the ideas for efficiency improvement and value addition and decides based on their technological, financial, and functional feasibilities
**Your background**:
- High school/University degree
- Systems Development
- Process Improvement & Optimization
- Data Analytics
- Finance/Project Management
- Service and Operation Management
- Cloud Solutions
- Agile Methodology
- Business Analysis
- IT Management
- Active approach
- Ability to think strategically, organizational skills
- Independency, reliability
- Advanced level of English (B2)
- Driving license "B"
**More about us**:

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